Associate Director, Commercial Training

Agios

  • Cambridge, MA
  • Permanent
  • Full-time
  • 2 months ago
Associate Director, Commercial TrainingWho we are:is a biopharmaceutical company that is fueled by connections. We thrive in a supportive, fun, and flexible environment full of people empowered to bring their whole selves to work. We care deeply about our work, each other, and the patients who count on us. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for rare diseases – and make a bigger difference in their lives. In the U.S., Agios markets a first-in-class pyruvate kinase (PK) activator for the treatment of hemolytic anemia in adults with PK deficiency. Building on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia.The impact you will make:Agios Pharmaceuticals is searching for a dynamic Associate Director, Commercial Training, to join our Commercial Operations and Analytics team. The Associate Director of Commercial Training will be responsible for supporting the execution and implementation of the Commercial Training Plan supporting our mission, vision, and key business priorities. The Associate Director of Commercial Training will lead the development and execution of initiatives aligned with the Commercial Training Strategic Plan, to support the organization's mission, vision, and key business priorities. This role will initially focus on supporting either the Sickle Cell Disease franchise or the Pyruvate Kinase Deficiency and Thalassemia franchises.This individual must thrive in a fast-paced, innovative environment and demonstrate flexibility, proactivity, resourcefulness, and efficiency. They should possess strong communication and facilitation skills, excellent interpersonal abilities, and the capacity to build meaningful relationships with key stakeholders. Success in this role requires the ability to execute critical tactics, analyze complex issues, and develop relevant, actionable plans and recommendations. The ideal candidate will be adept at translating strategy into execution, simplifying complex topics, and orchestrating solutions to address challenges and mitigate risks.What you will do:Needs Assessment and Curriculum Development:
  • Collaborate with commercial team leaders to identify skill gaps, with consideration for underserved and culturally diverse patient populations – determine training needs and develop a training curriculum to enhance product and disease state knowledge, selling and account management skills.
  • Enhance organizational execution through creating and delivering both foundational and advanced skills training – focusing on creating competitive differentiation through excellence in customer-facing team skills.
  • Partner with senior sales leadership, and the marketing team to define and prioritize national and regional meeting goals, develop sales meeting content, design and develop workshops, and agendas while managing timelines.
  • Develop a comprehensive training plan using a multi-faceted approach that integrates adult learning principles, field insights, and evolving best practices in biotech commercial training. The plan will encompass print and digital modules, eLearning, clinical and competitive backgrounders, live and virtual workshops, and Field Direction Guides—all aligned to support brand strategy.
  • Work closely with internal and external resources to identify needs and develop or source content and solutions.
  • Manage and administrate the LMS System (Compliance Wire) for the commercial organization including uploading and testing content, creating user groups and managing reporting within the system.
  • Supervise and track completion of all commercial team training courses.
  • Support the ongoing development, implementation, review, and revision of all training materials ensuring the most recent version is active and being used.
Design and Execute Training Events:
  • Lead the commercial onboarding process for new hires by developing role-specific tracks that accelerate ramp-up for both field and home office teams, supported by targeted job aids and coaching guides.
  • Serve as a trusted advisor to identify and prioritize commercial objectives for POA, Launch, and Commercial Training Meetings, and to design and deliver training that addresses these needs effectively.
  • Manage and coordinate all logistical support for both virtual and in-person training events, including POA, Launch, and Regional Commercial meetings.
  • Facilitate both live and virtual training and informal/formal presentations to Commercial leadership and field teams.
  • Design and deliver train-the-trainer programs to ensure consistent execution of training content.
  • Manage and administrate the LMS System (Compliance Wire) for the commercial organization including uploading and testing content, creating user groups and managing reporting within the system.
Collaborate and Communicate:
  • Foster strong cross-functional relationships within the Agios organization to promote collaboration and teamwork.
  • Oversee ongoing training initiatives, including continuous needs assessments, ROI evaluation, and structured content refresh cycles to ensure training remains relevant and results-driven.
  • Serve as a project manager to support key initiatives across the Commercial organization, ensuring progress and impact by leveraging synergies, identifying interdependencies, and preventing duplication of efforts.
  • Supervise and track completion of all required Commercial team training courses.
  • Establish scalable processes to capture, organize, and share key lessons learned to drive the adoption of best practices across the organization- leveraging field feedback loops, knowledge-sharing forums, and impact tracking dashboards.
  • Work at a strategic level with Commercial Leaders to drive consistency and alignment between strategic priorities and communications across commercial teams.
What you bring:
  • Bachelor’s degree required.
  • 4-5+ years in pharma/biotech industry, rare disease experience preferred
  • 2-3+ years within commercial organization of pharma/biotech
  • 3-5+ years of experience in Commercial Learning and Development
  • Possess a process-oriented mindset to ensure Training records and procedures are kept compliant
  • Solid project management skills, vendor management and results orientation.
  • Experience administrating a Learning Management System.
  • A strong team player that has a partnership and collaboration mindset and is solution oriented.
  • Attention to detail and the ability to work independently, within a multi-disciplinary team, as well as with external partners and vendors.
  • Strong written and verbal communication skills
  • Excitement about the vision and mission of Agios.
Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening!Work Location:Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description..What we will give you:
  • Deliberate Development. Your professional growth as one of our top priorities.
  • We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best.
  • Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the
section of our website. * Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.
  • The current base salary range for this position is expected to be between $149,069 and $223,604 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.
  • Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
  • Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce.
  • Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.
Interested in learning more about what makes our culture unique? Visit the section of our website.

Agios