Consumer Product Strategy Analyst III - Client Protection
Bank of America
- Phoenix, AZ
- Permanent
- Full-time
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, PowerPoint, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors.The Client Protection organization is hiring an analyst for our Fraud Prevention team. This analyst will be responsible for the following:
- Drive analytics to develop fraud mitigation rules, carefully striking the balance across fraud risk, client impact, operational costs and revenue implications
- Proactively managing fraud risk by urgently responding to immediate threats while keeping an eye toward future risks, vulnerabilities, and changes to the fraud landscape
- Consistently challenge the status quo to find opportunities to develop and refine our fraud policies and procedures, working closely with the business, operations, and policy partner
- Previous strategy development or related experience
- Mortgage & HELOC knowledge or related experience
- Ability to identify upstream and downstream impacts
- Basic understanding of 1st and 3rd party fraud, scams and/or mules
- Strong attention to detail
- Ability to ensure confidentiality
- Ability to build and maintain relationships with line of business leaders and multiple stakeholders throughout the organization.
- Strong written and oral communication skills.
- Ability to manage multiple projects in a complex and rapidly-changing environment.
- Ability to work independently as well as part of a team.
- Excellent time management skills
- Intellectually curious and willing to dive into complete issues\problems and solve
- Experience with PowerPoint, WebEx and Excel
- 3+ years of strategy development or related experience.
- SQL/SAS Coding experience
- 2+ years of fraud/fraud detection experience and/or 2+ years of analytical /financial experience (Mortgage and HELOC experience preferred)
- Proven track record of building and deploying Fraud process and control changes
- Advanced Excel capability
- Bachelor’s degree, ideally in a quantitative discipline such as mathematics, statistics, economics, business, engineering, finance or operations research
- Previous Underwriting experience