Project Manager, Digital Patient Experience Delivery

• Owns the day-to-day operations of activities related to assigned program(s)
• Collaborates with team leads on the effective and efficient use of Workfront for project management
• Works closely with the management on the development of the program project plans and goals
• Develops and owns project plans and proactively manages and coordinates open action items, escalating decisions to leadership when appropriate
• Coordinates data and reporting activities (work with analysts on data requests and independently interpret and present data) for program(s) and stakeholder groups
• Prepares/delivers presentations to Senior leadership group across MGB Digital, identifies resource model, and tracks all related program items for progress
• Evaluates key data and analytics related to process, outcome, and survey metrics to evaluate the success of the program, inform the revision/evolution of the program, and meet internal performance goals
• Understands, partners and networks with all stakeholders, understands key decision makers
• Designs, implements, and manages all aspects of large, complex, multi-disciplinary programs and projects as needed
• Understands the integration, development and implementation needs across the full program of work
• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties and responsibilities as assigned

• Bachelor’s degree required; MBA or other relevant master’s degree preferred, but not required
• 5+ years of related experience including three to five years administrative management experience in a healthcare environment; experience working directly with senior clinicians & managers preferred
• Must have 3-4 years project management experience
• Demonstrated Project/Program Management expertise and refined skill
• Technical background preferred but not a must

• Demonstrated leadership experience in large complex organizations
• Excellent writing and presentation skills
• Exceptional communication, interpersonal, and presentation abilities
• Strong organizational skills and the ability to drive projects to completion in a complex, deadline-driven environment
• Ability to build consensus across teams, with staff and leadership
• Ability to review project deliverables for completeness, quality, and compliance with established project standards
• Ability to document and communicate the status of progress against plans, taking corrective action as necessary
• Intermediate proficiency in Excel, Visio, Teams, and PowerPoint
• Ability to work independently

• This position requires occasional local travel to MGB sites, vendors, and/or conferences
• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask
• Normal office working conditions. The noise level in the work environment is quiet to moderate
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and depth perception

• No direct reports; may provide guidance to less seasoned and new staff

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
• May have financial responsibility of program budget as determined by leadership

Mass General Brigham