Health System and Office Manager
ROYAL PALM BEACH MEDICAL GROUP LLC
- Royal Palm Beach, FL
- $22.00-25.00 per hour
- Permanent
- Full-time
- Bonus based on performance
- Competitive salary
- Home office stipend
- Office Operations Management:
- Oversee all aspects of daily office operations, including scheduling, workflow optimization, and resource allocation.
- Ensure a clean, organized, and professional work environment.
- Manage office supplies, equipment maintenance, and vendor relationships.
- Implement and monitor office policies, procedures, and best practices to enhance efficiency and compliance.
- Staff Leadership and Development:
- Lead, motivate, and develop a multidisciplinary team, including medical assistants, administrative staff, and front desk personnel.
- Provide training and mentorship to improve staff performance and patient care standards.
- Schedule and coordinate staff coverage, including filling in for medical assistants when necessary.
- Conduct regular performance evaluations and feedback sessions.
- Patient Relations and Customer Experience:
- Manage patient feedback and resolve complaints professionally and effectively.
- Implement strategies to improve patient retention and satisfaction.
- Financial and Revenue Growth Management:
- Monitor financial performance, including billing, collections, and insurance reimbursement.
- Identify opportunities for practice growth, including adding new services, partnerships, and patient outreach.
- Collect and process patient payments, including co-pays and outstanding balances.
- Healthcare Technology and Innovation:
- Implement and optimize AI tools for patient management, scheduling, and customer engagement.
- Utilize healthcare informatics to improve patient outcomes and operational efficiency
- Insurance Verification and Billing:
- Verify patient insurance coverage and eligibility prior to appointments.
- Assist with medical billing, claims submissions, and reimbursement processes.
- Maintain accurate patient financial records and resolve billing discrepancies.
- Phlebotomy and Clinical Support:
- Perform phlebotomy as needed, including blood draws and sample collection.
- Assist clinical staff during high patient volume or staff shortages.
- Specialized Program Oversight:
- Oversee Chronic Care Management (CCM) programs to improve patient outcomes and reduce hospital readmissions.
- Coordinate and oversee Immigration Physical services, ensuring compliance with USCIS requirements.
- Track and improve key performance indicators (KPIs) for Medicare patients, including Annual Wellness Visits (AWVs), preventive care, and patient satisfaction.
- Marketing and Practice Growth:
- Develop and execute marketing plans to attract new patients and retain existing ones.
- Manage digital marketing campaigns, including social media, SEO, and community outreach.
- Collaborate with marketing teams to create content and promotional materials.
- Compliance and Quality Assurance:
- Oversee credentialing, insurance contracts, and quality improvement programs.
- Conduct regular audits to ensure clinical and administrative processes meet quality standards.
- Skills and Qualifications:
- Bachelor’s degree in Healthcare Administration, Business Management, or related field (Master’s preferred).
- Minimum of 3-5 years of experience in healthcare office management or medical practice administration.
- Knowledge of phlebotomy, medical billing, insurance verification, and revenue cycle management.
- Proficiency with healthcare software, EHR systems, and AI tools.
- Marketing and business development experience preferred.
- Bilingual in English and another language (preferred)
- Ability to work in a fast-paced, dynamic healthcare environment.