FIELD CUSTOMER SERVICE REPRESENTATIVE

• Provide customers with the highest levels of service and professionalism and ensure customer satisfaction while following Public Storage procedures
• Engage with customers daily

• Communicating with existing customers to resolve their rental units and/or payment issues.
• Initiate and/or answer delinquent customer calls with goal of obtaining full payment.
• Perform administrative duties including: processing customer move outs, complete multiple property walks, and review property camera footage.
• Adhere to shift schedule and availability for calls, meetings, and training
• Perform other duties as assigned.

• Efficiently take customer calls, communicate verbally with clarity and professionalism.
• Use a computer with precision and speed: Use a keyboard and mouse comfortably while sitting for extended periods.
• Ability to transport lift/move items weighing up to 35 pounds.
• Should be able to walk in/around facilities in outdoor environments, including climbing stairs and opening large doors.

• Successful candidates may have prior customer service experience from call centers, hospitality, banking, or in the self-storage industry.
• Excellent customer service and communication skills.
• Ability to multitask; type while talking and moving from administrative to live calls.
• Phone and computer proficiency, including Microsoft-based computer programs.
• Skills in languages other than English are a plus.

Public Storage