Assistant Manager, Events & Hospitality
- Napa, CA
- $80,000-90,000 per year
- Permanent
- Full-time
- Serve as the primary contact post-booking, managing all aspects of planning, execution, on-site management, and post-event follow-up
- Develop event timelines, budgets, and staffing schedules to ensure seamless operations
- Lead client planning meetings, tailoring experiences to expectations and operational feasibility
- Coordinate with vendors, caterers, and internal teams (Culinary, Facilities, AV, Front-of-House) to ensure all materials and services are in place
- Manage day-of execution, guest relations, and issue resolution
- Direct event breakdown, reporting, and post-event feedback collection
- Partner with the Hospitality Sales Manager on client satisfaction insights, operational challenges, and pricing feasibility for future events sales
- Track on-time performance, on-budget delivery rates, staff and vendor performance and repeat bookings
- Provide on-the-floor leadership, ensuring smooth daily operations and elevated guest experiences
- Train, coach, and develop staff to achieve service and sales goals
- Supervise tasting room staff, delegate responsibilities and maintain operational flow
- Monitor progress goals and provide reports to senior leadership
- Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
- Address and resolve guest concerns with professionalism and sound judgment
- Enforce Standard Operating Procedures (SOPs) and compliance with safety and quality standards
- Foster and facilitate effective communication across all departments, including Hospitality, Marketing, Wine Society, Accounting, Production, and Housekeeping
- 3+ years of luxury hospitality and events experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
- Previous experience in a MICHELIN, Forbes 5-Star, or AAA 5-Diamond setting
- Minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
- Proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
- Knowledge of opening a new outlet or service location is highly desirable
- Availability to work weekends, evenings, and holidays as needed
- Level I Sommelier or willingness to get a Level I or WSET Level 2 (with company sponsorship)
- Ability to establish direction, obtain commitment, and execute appropriate management processes
- Well-versed with POS systems and strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets and charts
- Bachelor's or equivalent experience and prior experience developing, hiring, and building up a team
- Strong team player with the ability to work independently and adapt to changing priorities
- Proven success working with others, excellent communication skills, and ability to relate to people at all levels to educate and serve as a mentor
- Must possess a "big picture" perspective and be well-versed in administrative, property management, and point-of-sale systems
- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
- Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities.
- Giving Back to the Community: Make a difference with