
Director, Media Operations
- New York City, NY
- Permanent
- Full-time
- Ensure successful value realization of the suite of Media Operations solutions and operational support model across OMG's global accounts, including delivery oversight, scope management, resource management, issue resolution
- Identify business needs and drive design and implementation of process, tools, and technology to meet those needs
- Orchestrate resources to drive successful implementation of process and use of resources
- Manage internal and client stakeholders
- Implementation and optimization of governance process, adapted to client's structure, decision-making, and processes
- Align global, regional and market teams toward a common way of working through training and adoption of enterprise processes with the goal of facilitating timely and accurate data entry to meet committed client deliverables
- Partner with regional and market Media Ops teams to ensure both global standards and individual client needs are fully understood and delivered upon through the use of process, tools and technology
- Serve as primary point of contact for feeding business requirements into global product roadmaps
- Media plan data of OMG's global accounts are captured in a timely and accurate manner
- OMG's global accounts have all consistently implemented the defined process
- OMG's global accounts are benefit from tools that facilitate execution of the process (e.g., QA worksheet with automated updates)
- Critical data quality KPIs are captured across OMG global accounts
- Deep knowledge of agency media operations processes and tools utilized at OMG
- Deep digital marketing background possessing a strong understanding of ad tech and reporting
- A knack for creating structure where none exists, balanced with real-world pragmatism
- Ability to balance process and structure with flexibility and speed
- Comfortable working closely with senior clients and senior agency leadership
- Comfortable participating in pitches
- Problem solver, not afraid to get their hands dirty, conveys expertise
- Adept at thinking in terms of systems but also details
- Natural ability to build teams and community
- Comfortable developing technical and project documentation as well as team presentations
- Comfortable with navigating large agency networks and client organizations
- Ability to nurture community across disparate teams
- +7 years experience intersecting with digital media operations and global account management