
Third Party Distribution Manager/3PL Distribution Manager
- North Chicago, IL
- Permanent
- Full-time
- Implement, support and document the Governance Model of the 3PL(s) leading Monthly Business Review (MBR) with each provider. Lead the implementation of the D&L KPI and ensure the monthly reporting requirements are met. Champion implementation of standard processes/policies developed by the D&L COE and drive other activities necessary to achieve operational excellence in distribution and customer service while promoting the role of the CoE with Affiliates leadership.
- Lead Quarterly business reviews as well supporting Abbvie and the 3PL(s) to get alignment on the Strategy, outcome for the future and ensure that targets met for Warehousing and Distribution operations. Monitor and provide feedback on 3PL performance (e.g. on-time delivery, inventory accuracy).
- Coordinate with appropriate D&L COE staff and AbbVie functional partners to set inventory policies that 3PL(s) must follow. Initiate activities in line with global and local financial policies, review on regular basis in-outbound deliveries (returned goods), and inventory by product and resolve discrepancies and returns.
- Establish operating budget and measure financial performance through submission of monthly financial figures provided by the 3PL(s). Lead GMI improvements and saving projects. Partner with 3PL(s) to find ways to improve Warehousing and Distribution processes to improve service levels to in-external customers. Liaise with affiliates by capturing customer requirements and support AbbVie commercial leads in the Countries under their responsibility.
- Review upcoming volumes, product launches and future capacity needs, take the lead in coordinating activities and communicating among the 3PL, Supply Planning and Customer Service teams. Undertake analysis for new product distribution avoiding any delay in the distribution flow and where possible expedite the access to market e.g. warehouse preparation, special distribution requirement.
- Work with Global and/or Regional COE staff to drive process changes and Projects affecting AbbVie in the Countries under his/her responsibility and/or its 3PL partner(s). Support Customer Service and QA in responding to requests or complaints, escalate order issues as required, assist with asset tracking, traceability, support Finance teams with actual to budget spend analysis, partner with Global D&L COE staff to plan and execute strategic projects.
- Identify distribution-related risks and escalate to the appropriate D&L COE staff as needed. Provide Root Cause analysis for out of performance should be collected by the Distribution Manager and shared with Global D&L CoE. Review 3PL(s) performance gaps, root cause analysis and improvement plan(s). Partner with Global Process Lead for Supply Chain, Warehouse and Logistics staff to plan and execute projects affecting SAP, the interface in place with the 3PL and all the reporting tools.
- Communicate and sponsor the activities and key successes of the D&L CoE ensuring the right visibility during Management Review, S&OP, Area Review and other CoEs’ team meetings. Take the lead in coordinating activities and communication among the 3PL(s), Supply Planning and Customer Service teams ensuring a continuous communication flow within VLOG and Affiliates promoting the logistic culture and the role of the CoE in this landscape within Affiliates and Area.
- Identify Supply Chain improvement opportunities and drive a culture of continuous improvement. Promote a culture of sharing best practices. Drive the risk management process and escalate to the appropriate D&L COE staff. Assure the escalation process for distribution related activities is clearly defined and communicated. Lead strategic projects with the 3PL(s) setting the right priorities for the DM in the Area. Support sourcing and selection of local 3PL(s) within the Area.
- Coach individuals in their personal and professional development Set yearly SMART goals and targets, review and provide support in line with AbbVie guidelines. Work as liaison between the Regional Distribution Manager and Distribution Managers/3PL(s) to communicate requirements and priorities.
- BS degree in Operations Management, Supply Chain or related field
- 8-10 years of direct warehouse management experience and/or experience managing 3PL warehouse providers
- Demonstrated knowledge of distribution channels and requirements in the responsible countries
- Strong communication, negotiation and stakeholder management skills are required
- Experience with SAP IM, SAP WM and/or common Warehouse Management Systems (WMS) preferred
- Pharmaceutical or Healthcare supply chain experience preferred
- Some experience with training delivery preferred