Production Systems Librarian
Harvard University
- Cambridge, MA
- Permanent
- Full-time
- Master's in library and information science highly preferred or equivalent experience required (5+ years in a research library).
- Demonstrated aptitude for technical analysis and problem solving
- Ability to think analytically and explain technical concepts and functions to non-technical staff.
- Strong organizational skills and ability to manage multiple competing priorities
- Harvard University requires pre-employment reference and background screening.
- We are unable to provide work authorization and/or visa sponsorship.
- This position has a 180-day orientation and review period.
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.DepartmentLibrary Technology ServicesPre-Employment ScreeningIdentityJob FunctionInformation TechnologySchool/UnitHarvard University Information TechnologyBasic Qualifications
- Minimum of two years' post-secondary education or relevant work experience
- Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
- Work is performed in an office setting
- As a member of the Library Systems Support Team, provide Tier 1 and Tier 2 functional support for LTS Systems. Independently manage and respond to an average of more than 25 tickets per week.
- Troubleshoot, analyze, and debug reported problems.
- Provide data analysis to complete services requests.
- Consult with Tier 3 resources as needed to resolve issues.
- Communicate with Harvard Library managers and staff, HUIT managers, staff, and system administrators, and LTS staff.
- Working with systems librarians, software engineers, and devops engineers, maintain, debug, update, test, deploy, program changes for complex set of workflows requiring in depth technical knowledge for existing services.
- Perform quality assurance testing for new releases of existing systems.
- Work within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment.
- Collaborate with stakeholders to translate business needs into systems requirements and scoping.
- Participate in the definition of systems requirements and gap analysis and n the development of plans and policies for a unit/school.
- Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct.
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.HUIT's core values are:
- User-focused
- Collaborative
- Innovative
- Open
HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: