Database Solutions Architect
SolarWinds
- Charlotte, NC
- Permanent
- Full-time
- Build complex proof of concept (POC) solutions for customer evaluations as part of the sales engagement process. Customize prospect's environment to meet all technical requirements to satisfy POC.
- Help install and configure on-premises and cloud-based database monitoring and optimization products.
- Leverage the consultative sales process for prospective users to determine product capability assessment and validation, as it applies to the technical sales process.
- Assist sales reps in offering product solutions that solve business needs and overcome challenges. Explain benefits of SolarWinds products and achieve cross-selling.
- Assist prospects during the product evaluation cycle by responding to technical queries via email. Troubleshoot with developers and provide online remote assistance to solve moderately complex pre-sales support problems.
- Perform advanced troubleshooting techniques on all SolarWinds database products. Field escalations to product or development teams.
- Identify product-specific areas for improvement to enhance the evaluation experience.
- Conduct detailed, online technical deep-dive demonstrations and webinars, while effectively promoting product features, answering audience questions, and clearly ascertaining the prospect's needs and requirements.
- Deliver training, in-person or via technical webinars, on new and updated products to pre-sales, other staff, and partners.
- Travel locally, nationally, and internationally for trade shows, customer visits, and headquarters visits.
- Write technical responses to RFP, RFQ, and RFI documents.
- Mentor newer SE's and take a lead role in continuing education efforts for the team.
- BS/BA or Master's degree in Engineering, Computer Science, or equivalent education/experience.
- 4+ years of experience working with Microsoft SQL Server and/or other data platform technologies.
- Strong knowledge or first-hand experience with database administration and performance optimization (DBA practitioner, Manager or Director in a previous life).
- Ability and willingness to quickly learn new database technologies required.
- Must have excellent reasoning and technical troubleshooting skills.
- Exceptional oral and written communication and presentation skills are critical for this position.
- Ability to work with little or no supervision and thrive in dynamic, fast-paced work environment.
- A strong mix of technical ability, sales and customer interaction skills are required.
- Experience with SQL Server and Cloud Provider data technologies, including installation, configuration, TSQL coding, performance monitoring and tuning.
- Experience with other relational and NoSQL technologies such as Oracle, PostgreSQL, MySQL, MongoDB, etc.
- Prior experience in a similar pre-sales or technical role within a software vendor or a preferred partner/systems integrator.
- MCDBA, Azure Data Platform and/or other certifications a plus.
- Ability to travel 20%