Program Manager (Field Operations)
- Springfield, MA
- Permanent
- Full-time
- Orientation, training, and supervision to a team of rehousing/case management and direct care staff
- Coordinates and implements program-wide initiatives and programming under the supervision of the Asst. Director
- Monitors site compliance with contracted rehousing, case management, and database management activities
- Engages in risk management for the site and responds as needed to crises
- Interacts with families in order to assess their needs, provide information, respond to their concerns, discuss problems, and encourage growth and development
- Assists in team-building efforts across Homelessness Services programs, Home-BASE Stabilization, EA Prevention and Diversion
- Adheres to program procedure manual and assists in its ongoing review and development
- Provides clinical supervision to supervisors, family case workers and direct care staff
- Participates in recruitment, hire, and onboarding of new supervisors, family case workers and direct care staff; implements corrective and disciplinary action as needed and under the supervision of the Asst. Director
- Participates in program management meetings
- Delivers services to any client on site in the event that the assigned staff is unavailable
- Participates in on-call system to ensure staff coverage and resolve crises
- Schedules site’s staffing according to contract guidelines and health and safety considerations
- Approves or denies vacation and time off requests according to program policies and in response to the needs of the site
- Arranges coverage in the event of staff call-out
- Cooperates with administrative staff in approving or denying overtime requests according to program policies
- Staffs a given shift/position in the event of unresolved staffing shortage for any reason (staff call-out, illness, emergency, etc.)
- Maintains awareness of, and liaises with CHD maintenance department and/or property Management Company regarding, facilities repair and maintenance issues
- Assists compliance staff in maintaining family records, both written and electronic, according to the funder guidelines
- Coordinates operational processes with administrative staff, vehicle access, supplies ordering
- Maintains personnel records in accordance with standard format and timetables
- Conducts regular team supervisions and staff meetings
- Actively participates in bi-weekly supervisory meetings with Asst. Director works within processes and procedures of referral source
- Represents agency in communication with outside providers and family supports as needed
- Strengthens working relationship with significant resources in family’s support network, HAP Housing, New England Farm Workers, Department of Transitional Assistance
- Able to react to change productively and to handle other tasks assigned due to changing environments
- Seeks and uses training opportunities external to the Agency
- Attends Agency-required trainings
- Knowledge of families behavioral dynamics
- Knowledge related to rehousing support and general case management
- Ability to motivate, direct, and supervise individuals and groups
- Ability to respond effectively to crisis
- Bachelor’s degree in related field preferred
- Knowledge related to rehousing support and general case management
- Valid driver’s license; reliable transportation
- Will be required to pass First Aid and CPR certification
- Physical and mental demands are located at end of job description
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals