Donor Services Senior Manager - West Pasco

Metropolitan Ministries

  • Holiday, FL
  • $45,000-55,000 per year
  • Permanent
  • Full-time
  • 1 day ago
Description:About Us:
  • If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
  • Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
  • We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.
What we offer:Salary: $45,000-$55,000Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.Preventative care is 100% covered (free) on all plans.PTO is offered to full-time and part-time employees.11 days of PTO and 10 paid holidays annually.Option to participate in the 401K plan with employer match.$15,000 in employee Life Insurance paid for by Metropolitan Ministries.Employee Assistance ProgramOption to participate in supplemental group insurance plans at affordable rates.Tuition reimbursement programTraining and career development.Discounted membership at the YMCA.Job Functions:The Donor Services Senior Manager will support the donor experience through donor interactions and relationships and help drive quality donor experience through cross-functional teams. The Donor Services Senior Manager is responsible for accuracy and quality customer service for our donors as well as management and the oversight of volunteers responsible for receiving donations at our West Pasco Campus. The Donor Services Senior Manager will be the onsite Donor Services point of contact at our West Pasco Campus, acting as part of a larger department based in Tampa, and will be responsible for donation receiving/receipting at our campus and holiday drop-off sites, completing in-kind gift data entry, processing financial gifts, and overseeing gift card management for Metropolitan Ministries, as well as supporting campus donor engagement initiatives to ensure positive donor experience. The Donor Services Senior Manager will work collaboratively with and support all departments to ensure our clients and donors are served and stewarded with dignity, hope and gratitude.Essential Responsibilities:
  • IN-KIND DONATION RECEIVING, DATA ENTRY, AND DONOR EXPERIENCE SUPPORT:
  • Support campus donor engagement initiatives to ensure excellence in the donor experience, including tours, donor interactions, etc. as needed
  • Oversee donation receiving at West Pasco Campus donation drop-off site, including training volunteers daily to greet donors, receive, and receipt in-kind donations, as well as initial donation quality assessment for sorting preparation
  • Provide training for West Pasco campus employees in donation receipting best practices and policies for in-kind gifts
  • Accurately and efficiently record in-kind donations
  • Coordinate swap/resetting partner in-kind donation bins
  • HOLIDAY DONOR LANE/DONATION RECEIVING:
  • Lead, train, and support Holiday Volunteer Leaders at holiday donation drop-off site, including training volunteer leaders to greet donors, receive, receipt, and properly record in-kind, gift cards, and financial donations
  • Hire and oversee seasonal employees, training them to greet donors, receive, receipt, and properly record in-kind, gift cards, and financial donations
  • Assist with other holiday locations as needed
  • FINANCIAL GIFT PROCESSING & GIFT CARD MANAGEMENT:
  • Accurately and efficiently process/deposit and report financial gifts, including checks, credit cards, and cash gifts, following procedure and ensuring donor intent
  • Provide training for West Pasco campus employees on procedure for handling financial gifts
  • Support other Donor Services functions as needed, possibly including working with monthly recurring gifts, auditing online giving, and processing gifts from other donation channels.
  • Continually strive to become a subject matter expert in all software products used by Donor Services: Virtuous, GoFundMe Pro (formerly Classy), CashPro (BOA product), marginal knowledge of Raisers Edge, among other software products.
  • Manage gift card inventory log and campus/holiday distribution and reporting to the accounting team
  • Assist with inbound/campus mail as needed
  • CULTURE AND ETHICS:
  • Demonstrate a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers, and collaborative partners to achieve community engagement and organizational goals. Provide full disclosure to prospective/existing donors in all communications to ensure their informed decisions in response to appeals for their support. Adhere to industry, organizational, and donor policies and restrictions such as code of ethics, confidentiality, gift acceptance policies, restricted gifts, government regulations, etc. Clarify, monitor, and implement the donor instructions by ensuring gift coding is accurately documented. Meet personal goals, actively contribute to the achievements of the team, and support departmental KPIs; support organizational goals as stated in the annual plan. Support the holiday center operation as directed.
  • INDUSTRY KNOWLEDGE:
  • Continually expand personal nonprofit fundraising knowledge by staying abreast of national, state, and local trends and laws for fundraising in general and related to in-kind gifts, drive support, general gift support, fundraising and nonprofit development and support. Participate in regular Cross-Functional, Direct Report, Extended Leadership, and All Staff meetings.
Requirements:Education and Experience:Bachelor's degree required or equivalent with minimum of 2 years' experience in leadership, customer service or other relevant field required, nonprofit experience preferred. Attention to detail is required for Essential Responsibilities outlined.Skills Requirements:Friendly, customer service with data entry experience preferred. Excellent written communication skills. Excellent oral skills. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker and problem-solving and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Computer and office equipment literate. Prefer demonstrated experience with Raisers Edge and Virtuous CRM databases. Web-based research tools and Microsoft Office products knowledge required, including Teams, Outlook, and Excel.Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.Physical Requirements:Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations. Physical, emotional, and spiritual stamina to handle job-related issues and stress.Other:Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Ability to accommodate a flexible work schedule, including evenings and weekends, and particularly, but not limited to holiday months (October-December).All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or via email atPI529e919f39ae-4528

Metropolitan Ministries