Operations Manager- District I

• 3 years management experience
• Prefer healthcare, hospital industry, medical equipment, sales and services
• Bachelor’s degree preferred or equivalent work experience
• Healthcare experience preferred
• Business and financial management expertise to assist with contract management and account margin maintenance
• Profit and Loss (P&L) statement and budget management experience
• Demonstrated computer literacy
• Willingness to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required
• Travel up to 10-25%
• Valid driver’s license

• Delegate decision-making authority and talk responsibilities to ensure flawless execution of business strategies.
• Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals.
• Build a cohesive work group by clarifying accountabilities, involving the group in decisions, and providing resources to execute business strategies.

• Build employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support.
• Delegate decision-making authority and task responsibility to employees to maximize their job ownership and commitment to outcomes.
• Provide timely guidance and feedback to help others excel so they become more committed to their jobs and the organization.

• Make customer satisfaction the primary focus when implementing new processes, activities and culture.
• Encourage the implementation and acceptance of new, customer focused processes, activities and culture.
• Set high standards and accountability for customer satisfaction.

• Provide timely guidance and feedback to help others excel
• Establish performance objectives and development plans, track performance, and evaluate progress toward goals.
• Work tenaciously toward stretch goals for personal and group performance.
• Partners with Account Executives to increase district revenue.
• Partner with internal teams to promote revenue growth, cost containment and operational excellence.

• Demonstrate in-depth knowledge of product and service offerings.
• Demonstrate financial acumen and a robust understanding of financial analysis and communication.
• Understand billing processes and assists with account receivable collections.
• Use insight into market drivers to capitalize on key business opportunities that will create business opportunities
• Demonstrates knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, and medical equipment manufacturers.
• Recognizes professional trends and business situations that present opportunities.

• Encouraging exploration of process, product, or service improvement.
• Examining creative and diverse solutions to work issues.

• Maintaining an open, flexible environment, being receptive to change.
• Leads and supports continuous improvement initiatives.

• Giving task responsibility to individuals.
• Allowing individuals to make decision about their work.

• Ability to perform in a fast-paced environment.
• Ability to maintain communication with other departments within organization.
• Complies with patient privacy laws in all matters.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Willingness to strive for constant improvement of department efficiencies as well as utilization of financial systems.
• Excellent communication skills, both written and verbal.
• Provides leadership, planning and direction to ensure business objectives and financial goals are achieved.
• Proactively supports customer on-site service.
• Holds self and team accountable for timely completion of assignments and achieving expected results.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements
• Oversee equipment and supply management practices.
• Promotes communication among team members to create visibility for internal staff and customers.
• Makes sound and timely decisions.
• Demonstrates in-depth knowledge of medical equipment.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
• Manages missing and lost equipment, software upgrades and accessories.
• Uses available resources to ensure teams operate efficiently and handles geographic routing and prioritization to service customers.
• Gain knowledge to be proficient in systems.
• Completes and maintains DOT certification, according to location-specific needs.
• Oversees staffing levels and on call schedules based on demand.
• Recruits, trains and develops employees. Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
• Understand and performs audits and periodic internal reviews to ensure proper business management practices are followed.
• Demonstrates the leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.
• Ensure timeliness of district wide performance appraisals.

• Time management and organizational skills.

• Manages a district office that is considered a Tier 1 office based on its revenue size, complexity and staffing demands OR manages multiple district offices/sites.
• Trains, mentors and on-boards new District Operation Managers.
• Demonstrates a high level of sales aptitude with customers and identifies and brings opportunities to review as part of the territory planning process.
• Initiates and successfully implements continuous improvement efforts in office and account management process.
• Serves as part of training team for members in Division/Region/Company.
• Considered a subject matter expert with Asset360 and BioMed360 programs, medical equipment and office policies and procedures.
• Demonstrates a higher level of presentation skill and comfort in a group setting.
• Demonstrates mastery of Profit and Loss (P&L) statements.
• Travel up to 25-40%

• Manages a district office that is considered a Tier 1 office based on its revenue size, complexity and staffing demands OR manages multiple district offices/sites.

• District may have multiple Asset360 programs and BioMed360 programs.
• Possesses sales skills and can function independently with little oversight.
• Travel up to 40-60%

Agiliti