iGaming Floor Supervisor
- Southfield, MI
- Permanent
- Full-time
- Supervise and ensure Live Dealers and Shufflers in a live streaming environment are complying with the multi-state Gaming Commission Regulations, PT Services Delaware, and Live unit policies and procedures.
- Ensure to correct any Live Dealer and/or Shufflers mistakes promptly in compliance with the company’s policy and procedures.
- Demonstrate comprehensive mastery of all company-offered games, including the ability to assist with presenting the game and shuffling, as needed.
- Ensure the studio’s operations comply with policies and procedures and implement new policies and procedures as directed by management.
- Ensure all live gaming operational reports adhere to the company’s policies and procedures.
- Monitor and address any technical disruptions in the studio, ensuring immediate resolution in accordance with the company’s procedures and gaming regulations.
- Collaborate with management to test and evaluate studio and application performance, ensuring optimal functionality for new and existing online gaming operations.
- Be able to professionally handle and escalate guests’ complaints promptly for any game-related questions according to chat policy.
- Maintain an exemplary level of professionalism to foster an orderly and positive work environment.
- Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
- Provide essential support to the Site Manager in executing daily operational tasks.
- Assume leadership in communication and conflict resolution within the scope of the position, addressing inquiries from licensees and players with professionalism and in accordance with company procedures.
- Fulfill any additional duties as directed by management with the utmost diligence and professionalism.
- High School Diploma / GED.
- Must be 21 years of age or older
- At least 1 year of Customer Service Experience.
- At least 1 year of Basic to Intermediate level of Excel proficiency.
- Basic computer skills- MS Office, electronic mail, etc.
- Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
- Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
- Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
- Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
- Ability to work a variety of shifts, including nights, weekends, and holidays.
- Punctuality and attention to detail.
- Be able to wear assigned uniforms.
- Must be able to obtain a Michigan Gaming License and a West Virginia Casino Employee Registration.
- Pay Rate: $22 + up to $3.00 Hourly Performance Bonus
- Vacation Days: 10 days
- Sick Time: 5 days
- 10 Holidays pay
- Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- 401K – 4% match
- Prolonged sitting at desktop highchair and tables.
- Ability to stand for a short period of time.
- Ability to maintain physical stamina for extended periods.
- Repeated use of both hands and arms when dealing and/or shuffling.
- Full mobility of upper extremities
- Ability to see and read multiple monitor screens.
- Ability to lift up to 15 lbs.