Director, IT - SAP Delivery and Support

Verano

  • Chicago, IL
  • $140,000-180,000 per year
  • Permanent
  • Full-time
  • 23 hours ago
Job SummaryThe IT Financial Systems Director is responsible for the project execution, delivery, and operational support of SAP-related initiatives across the enterprise. This role ensures the successful implementation of SAP projects and the stability, scalability, and performance of SAP applications post-go-live. The Director will lead the lifecycle of SAP enhancements—from planning and rollout to support and continuous improvement—while coordinating across functional business areas such as supply chain, operations, finance, and procurement. A strong mix of project leadership and production support experience is required, with an emphasis on delivery excellence and operational continuity.Essential Duties and Responsibilities
  • Oversee and drive the strategic roadmap and end-to-end delivery of SAP projects and enhancements, ensuring alignment with enterprise business objectives and IT strategy.
  • Provide executive oversight of SAP application support functions to ensure stable, secure, and responsive operations, including incident management, change requests, and service-level adherence.
  • Lead planning, execution, and transition activities for major SAP programs such as S/4HANA migrations, global rollouts, cloud integrations, and adoption of SAP BTP.
  • Act as a key liaison between business executives and SAP technical teams to translate strategic priorities into actionable solutions and support user adoption initiatives.
  • Establish and enforce robust governance frameworks, including change control, release management, compliance protocols, and standardized support processes.
  • Drive continuous improvement and operational excellence by proactively identifying inefficiencies, optimizing processes, and managing strategic SAP improvement initiatives.
  • Coordinate and align cross-functional teams (IT, business, compliance, audit) to ensure delivery quality, business continuity, and post-go-live performance.
  • Manage and mentor a hybrid team of internal staff, external consultants, offshore support teams, and SAP managed services partners.
  • Develop and track delivery KPIs, operational SLAs, and business value metrics to ensure transparency and accountability.
  • Ensure compliance with regulatory and security standards (e.g., SOX, FDA, GDPR), maintaining audit readiness and operational integrity.
  • Provide regular executive-level updates on project delivery, operational performance, support trends, and risk mitigation measures.
  • Serve as the ultimate escalation point for critical SAP production incidents impacting business continuity.
Minimum Qualifications
  • Bachelor’s degree in Information Systems, Engineering, Business Administration, or related field required; advanced degree (MBA or MS in Technology Management) preferred.
  • Minimum 10 years of progressive IT experience, including at least 5 years in executive or senior leadership roles overseeing SAP delivery and support functions.
  • Proven track record of leading SAP solution delivery and post-implementation support within mid-to-large global organizations.
  • Deep functional and technical expertise in SAP platforms, including S/4HANA, and modules such as SD, MM, PP, FI/CO; experience with SAP Ariba, SuccessFactors, and BTP is a plus.
  • Demonstrated experience leading direct and indirect teams comprising business analysts, IT engineers, and cross-functional stakeholders.
  • PMP, SAP Activate, or equivalent project management certification required; ITIL certification strongly preferred.
  • Exceptional communication, leadership, and vendor management skills, with executive presence and the ability to influence C-level stakeholders.
  • Proficiency with project and portfolio management tools such as Microsoft Project, Monday.com, or Jira.
  • Proven ability to balance complex project delivery demands with operational excellence in dynamic and high-growth environments.
Preferred QualificationsPhysical and Mental DemandsWhile performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.Compensation DataWhat We Offer:Verano Base Pay Range$140,000 - $180,000Actual pay is based on experience, qualifications, and location of the role. Roles may be eligible for annual bonus program based on individual and company performance.Benefits:
  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid holidays
  • Paid time off
  • Product discounts
Working EnvironmentWork is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Verano