IT Support Analyst

CIT Group

  • Normal, IL
  • $27.00-30.50 per hour
  • Permanent
  • Full-time
  • 1 month ago
DescriptionCIT Trucks, LLC is seeking a competitive individual that has the drive and motivation to purse a challenging career path in an industry that moves roughly 73% of the nation's goods. As one of the nation's leading commercial truck dealer groups, we take pride in the fact that all our dealership managers and executives have followed a similar challenging career path that has advanced them into management positions. We are not just looking for an IT Support Analyst; we are seeking the next rising star in our operations. At CIT Trucks, LLC, you'll have the opportunity to:
  • Be a part of a growing company with a strong track record of success
  • Receive comprehensive training and development opportunities
  • Advance your career through internal promotion opportunities
CIT Trucks, LLC is a leading commercial truck dealer group serving the transportation industry. We serve customers in Illinois, Missouri and Indiana through our network of 16 locations with a workforce of over 900+ employees. Our sales revenues exceed $700 million with projections surpassing $1 billion in next few years. We are actively looking for candidates that can support our mission of providing exceptional customer service to a critical national industry. Responsibilities of the IT Support Analyst entail:
  • Respond to requests for technical assistance via the phone and remote electronic control of user systems
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate actions
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to appropriate resources
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
CIT Trucks, LLC provides a comprehensive wage and benefits package that includes:
  • Paid holidays and PTO
  • Choice between 3 wide-ranging medical plans with prescription coverage
  • Option to participate in HSA or FSA savings accounts
  • Access to dental and vision insurance
  • Short- and long-term disability coverage
  • Company paid life insurance, as well as additional voluntary life insurance for self and family
  • 401(k) retirement planning that has a dollar-for-dollar employer match up to 4%
RequirementsThe requirements to be an IT Support Analyst:
  • Bachelor's Degree in an Information Technology related field
  • 0-2 years of experience in a client/server environment
  • Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems
  • Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software
  • Working knowledge and understanding of relevant help desk tracking applications
  • Exceptional and professional communication skills, both written and oral
  • Comprehension of written data in related work documents
  • Ability to approach problems using logic and reason

CIT Group