Hotel Houskeeping Supervisor
Sosuite
- Philadelphia, PA
- $19.00-21.00 per hour
- Permanent
- Full-time
- A full-time Housekeeping Supervisor with at least 6 years experience in Housekeeping and 3 years experience in a supervisory hotel housekeeping role
- Someone based in Philadelphia and excited about joining a small team
- Someone with a positive attitude - we lift our coworkers up and extend hospitality to everyone
- Someone willing to clean rooms - you will spend approximately 30% of your time solo-cleaning
- Weekend availability required
- W-2 full-time position, non-exempt
- Compensation: $19 - $21 / hour, depending on experience
- Overtime pay: 1.5x on Sosuite's observed holidays (New Years, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
- Paid Time Off and paid Sick Leave accruing throughout the year
- Flexible Unpaid Time Off
- 401k retirement plan available with employer matching
- Happy hour events
- Work full-time, including weekends, approximately 40+ hours per week
- Typical shift: 9am - 5pm (hours will vary)
- Work at different locations across Philadelphia
- Spend 30% of your time cleaning on your own, and 70% assisting other housekeepers by providing inspections, support, training, scheduling, and ongoing coaching (approximate)
- Train housekeepers on optimal cleaning procedures
- Conduct unit inspections
- Supervise housekeepers and ensure cleaning speed and quality targets are met
- Assist housekeepers with particularly dirty rooms
- Prepare schedules and reassign cleaning tasks as needed
- Clean and prepare entire short term rental apartments, including bathroom, kitchen, living area, common areas, and similar
- Change linens, wash windows, polish surfaces, clean floors, remove stains, and similar
- Restock apartments with consumables, apartment items, linen & terry, and miscellaneous
- Ensure all furniture, appliances, and amenities are clean and in working order
- Clean hallways, building common areas, and offices as assigned
- Conduct special cleaning projects as assigned
- Conduct stayover cleans, clean around guests' personal belongings
- Conduct re-cleans as requested.
- Realign furniture and amenities according to the prescribed layout
- Report any maintenance issues to the proper departments, safety hazards or damage of Sosuite property
- Complete cleaning tasks within the expected time frame
- Clock in and out for shifts and breaks on time
- Use mobile applications to communicate completed cleanings and report problems
- Use a laptop or mobile device to keep track of housekeepers and room cleans, reassigning tasks when necessary
- Return company property and equipment to central locations once work has been completed.
- Eligible to work in the United States
- Previous housekeeping supervisory experience at a hotel, as a Housekeeping Supervisor or Executive Housekeeper
- Experience training frontline employees
- Excellent attention to detail
- Aptitude in coaching hourly employees and providing feedback
- Good executive overhead; the ability to plan and manage a day efficiently
- Ability to walk up several flights of stairs to access the apartments at multiple locations in Philadelphia (most buildings will have elevators)
- Ability and willingness to work at different locations in Philadelphia depending on the day's needs
- The ability to use mobile applications and computers
- Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
- Physical stamina and mobility including ability to reach, kneel, and bend
- Ability to lift, push, and pull required loads (usually about 30 lbs)
- A positive attitude, and the ability to work effectively both in a team environment as well as independently
- A team to help you grow professionally and personally
- Quarterly team events
- An annual free night at a Sosuite location #staycation
- A positive and empowering team environment