2nd Shift Lead Homeless Shelter Support Provider - St. Anthony Family Shelter

• Receives prospective clients and determines eligibility for service. Admits clients through established procedures. Refers ineligible prospects to other programs as appropriate.
• Supervises and assists clients in their day-to-day requirements. Informs clients of shelter guidelines and completes infraction reports when violations are observed.
• Provides volunteer coordination including tours and onboarding.
• Provides staff training including electronic database data entry.
• As a Lead staff, be the point person for second shift staff when they have questions.
• Recommends exceptions to shelter guidelines to appropriate staff members. Communicates exceptions to other staff members.
• Collaborates with other staff members to follow recommended housing plans.
• Manages resident’s daily requirements of shelter. Ensures shelter duties are accomplished and daily inventory of various items available.
• Coordinates and supervise volunteer staff’s interactions with clients. Receive and acknowledge donations to the shelter.
• Receive incoming calls to shelter, respond to inquiries, and determine appropriate action.
• Completes daily logs and other documentation prior to leaving the shelter for shift.
• Maintain safety and security of the facility. Escalate appropriate situation to supervision for review.
• Cleans empty rooms on an as needed basis in order to get rooms ready for new families entering shelter.
• Carries the on-call phone as directed by supervisor, which may be outside of the scheduled work hours listed above.
• Performs other related duties as assigned.

• Education

• High School Diploma or GED, previous experience working in human service and/or current student in the human service field will be considered.
• Certificate, Registration, or License

• Class C driver’s license, motor vehicle, and insurance required.
• Experience

• Experience in a residential facility preferred.
• Proven work history that demonstrates ability to establish rapport with people from various socio-economic backgrounds.
• Exposures

• Controlled inside work environment with noise/vibrations from general office equipment. Minimal exposures to fumes/dust/odors.

• Work Type: Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects, Frequent walking or standing.
• Climbing/Balancing/Freedom to Move: May be assigned to multilevel building with some floors accessible by stairs only. Minimal required moving about the office. Sit about 25 percent of the time.
• Stooping/Bending: Frequent
• Reaching: Occasional, overhead as well as horizontal and down.
• Vision: Adequate to perform essential functions.
• Color Vision: No particular color vision requirement.
• Hearing: Frequently perceive nature of sounds by ear.
• Speech: Frequently express ideas by means of spoken words.
• Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability.
• Manual Dexterity: Frequently operates equipment requiring moderate ability.

Catholic Charities Wichita