Reservations Agent

Auberge Resorts

  • Aspen, CO
  • $17.00 per hour
  • Permanent
  • Full-time
  • 6 hours ago
Company DescriptionHotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we've seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can't experience Aspen, without experiencing Jerome.The targeted compensation wage for this full time year round, non-exempt position is $17/hr plus commissions. The position offers a competitive compensation package presented by Auberge Resorts Collection.Job DescriptionEmbark on a journey of refined hospitality as a Reservations Agent at [property], where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.
  • Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
  • Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
  • Maintaining complete knowledge of the resorts and other information including the following:
  • All resort facilities/services offered and hours of operation
  • All accommodations, layout, décor, attributes and locations
  • All studio rates, special packages and promotions
  • All spa treatments and offerings, their benefits and costs
  • Daily stats, including availability
  • Entertainment/special events scheduled on property and in the area
  • Directions to the resort from airports and other major landmarks
  • General info, descriptions and directions for local services, restaurants, wineries and points of interests.
  • Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
  • Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
  • Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.
Qualifications
  • Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
  • Ability to create professional business letter correspondence.
  • Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
  • Ability to work cohesively with other departments and co-workers as part of a team.
Benefits PackageThe comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Apply and explore more career opportunities through the . The application deadline for this role is October 1st, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the futureAdditional InformationAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Auberge Resorts