Station Manager Passenger Handling

dnata

  • Torrance, CA
  • $75,000-80,000 per year
  • Permanent
  • Full-time
  • 8 days ago
Overview:dnata is hiring a Station Manager of Passenger Handling at LAX Airport*Weekly pay, 401(k), paid time off, competitive company benefits*Salary $75,000-$80,000We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. You Will:As a dnata Station Manager for Passenger Handling, you will lead, guide direct the passenger handling operation, ensuring customer service operational efficiencies to include safety and compliance.Essential Duties and Responsibilities:
  • Responsible for the day-to-day administration and operation of the above wing
operation.
  • Ensure the station operates in compliance with all company policies and procedures,
and adheres to the company's mission, vision, and values statements.
  • Coordinates services with Passenger Service Supervisors/account managers and above
wing staff to meet manpower and operational needs and requirements.
  • Ensure appropriate staffing levels are maintained through proper use of flight and
personnel schedules.
  • Direct management and supervisory staff responsible for the passenger handling
primary business functions.
  • Direct and participate in the acquisition, training, and on-boarding of team members.
  • Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver
on our commitments with customer service staff.
  • Develop teams to improve work performance and maximize potential through succession
planning, KPI achievement, coaching, ongoing training, and mentoring.
  • Establish and maintain a structured communication process between passenger service
agents, supervisors, and account managers.
  • Regularly interact and obtain feedback from customers to promote the station and
measure the level of customer satisfaction to improve capabilities and processes.
  • Encourage employee suggestions and involvement in the station’s improvement and
growth, its processes, and people.
  • Proactively serves as liaison between dnata and all airline customers in resolving
customer grievances.
  • Resolves employee issues.
  • Participates in the planning and monitoring of Passenger Service labor and operational
expenses, as well as other relevant financial activity.
  • Actively involved in the training and development of all new and current employees.
  • Works closely with the GM of station on budgetary needs You Have:
  • 2+ Years of management experience in Passenger Service preferred
  • Customer focused attitude, with a high level of professionalism and discretion
  • Excellent communication, interpersonal skills, create a team environment.
  • Detail oriented, with the ability to track task progress to completion.
  • Demonstrated ability to motivate, collaborate and lead.
  • Highly organized with the ability to effectively prioritize and meet deadlines.
  • Must handle confidential matters with appropriate discretion.
  • Ability to travel as required.
  • Must deliver friendly, courteous, and prompt customer service.
  • Demonstrated proficiency with Word, Excel, PowerPoint, and outlook. A general understanding of Window, Google Chrome Browser, Internet Explorer Browser
  • Airline experience is highly preferred.
  • Must be able to work nights, weekends, holidays as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

dnata