INFORMATION TECHNOLOGY SPECIALIST III (ENTERPRISE APPLICATIONS MANAGEMENT) (CLASS CODE 0177)
City of New Orleans
- New Orleans, LA
- $76,109 per year
- Permanent
- Full-time
- Serve as a liaison between City departments, ITI and the Vendor; providing technical support, facilitating problem resolution, receiving complaints and administering application(s).
- Design, recommend, and monitor tiered back-up solutions and disaster recovery plans for assigned applications. Work with the technical groups in ITI to implement proposed back-up schedule and disaster recovery plan.
- Coordinate with the Business Application Owner for maintenance periods and support before updating or making significant changes to the database or application architecture.
- Write technical documentation for content types, presentation modules, workflows, functional regression analysis, and other modifications.
- Where necessary add/remove/update users assigned to Active Directory Groups to ensure that users are able to access the associated files and database
- Perform data extract, transform, and load operations for assigned applications.
- Maintain any integrations with the assigned applications.
- Coordinate with Business Application Owner and Vendor, as required, to update/modify any processes needed to sustain any integrations.
- Use SQL or other business intelligence tools where needed to extract data and create on-demand and automated reports.
- Monitor project milestones/critical paths for potential problems and facilitate appropriate communication with project leads to ensure success.
- Facilitate status meetings, reporting to project stakeholders and provide accurate data on project and application performances.
- Look for process improvements to support on-going, effective use of assigned applications.
- Work with QA/QC to comply with ITI change control processes.
- Monitor UAT, systems and regressions testing, as needed.
- Perform training, as needed.
- Related work as required.
- Criminal Justice
- Legislative Management
- Finance
- Back Office / Enterprise Applications
- Urban Planning
- Human Resources
- Prior to appointment, the hiring agency is required to verify any education claimed by the applicant to qualify for this classification. If selected for hire, applicant must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.
Applicants will not receive credit for unpaid work unless specified on the job announcement.
Partial credit only will be given for related part time employment.
Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related.
Experience credit will be granted for related provisional appointments (internal applicants).PROFESSIONAL ADMINISTRATIVE EXPERIENCE: The Civil Service Department defines this experience as experience gained in a position that required a Bachelor's Degree upon entrance.OFFERS OF EMPLOYMENT OR PROMOTION:
Prior to appointment, the hiring agency is required to verify education, driver's license, and/or professional licenses/certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.
Offers of employment or promotion are required to be withdrawn for applicants who are found to have misrepresented their credentials during the application process.Revised 1/91, 4/03, 7/05, 2/07, 8/10, 2/12, 8/15, 6/16, 1/17, 1/19, 2/23, 8/23.
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