Copy Squad: Technical Operations Specialist
IntegrateUp
- Boca Raton, FL
- $47,000-55,000 per year
- Permanent
- Full-time
- Optimize client onboarding systems and client follow-up processes that deliver assets to the copywriter team for completing sales copy packages, signing contracts, and paying invoices
- Oversee all client projects and refine systems to ensure copywriters have what they need to complete projects, hit project milestones, and complete sales copy packages on time
- Create, manage, and update SOPs regularly so they are easy to use for training and reviewed often
- Onboarding of new hires/contractors into company processes
- Design, implement, and manage technology-driven systems to streamline processes and enhance tracking efficiency
- Create dashboards around accountability scorecards, project milestones, and KPIs so the team knows what’s required and whether they’re on track
- Identify and be responsible for eliminating any obstacles to successful, on-time project completion
- Ensure writers always have access to helpful resources and proven copy blueprints when creating clients’ marketing copy
- Attend weekly stand-ups to review projects and make sure the team is on track to hit deadlines
- Check in daily to ensure projects are on track and problems are solved ASAP
- Provide progress updates to CEO as needed
- Audit, clean up, and systemize the company’s internal processes to increase efficiency and facilitate finishing projects on time and at a professional level
- Keep clients updated on their project so they feel confident that progress is being made
- Follow up with clients to see how marketing materials are performing and ascertain whether the client needs additional packages
- 2 years + of Operations experience or similar VA experience within the digital marketing industry
- 2 years + of automations, integrations, and optimizations of systems
- 2 years + project management experience
- 2 years + of building/implementing systems
- Significant experience with GoHighLevel (CRM)
- Digital marketing or similar agency experience, preferred
- Leadership experience, strongly preferred
- Copywriting experience, preferred
- Wants to implement systems that have a direct impact on business growth
- Loves operating with a sense of urgency
- Organized and efficient
- Self-starter who takes initiative
- Detail-oriented and double-checks everything
- Excellent follow-through
- Brings long-term system-based solutions, not just temporary fixes
- Has the experience to notice inefficiencies, blind spots, and process problems, and solve them autonomously
- Comfortable being direct and assertive with deadline enforcement
- Willing to take responsibility and hates excuses
- Able to make decisions
- Assertive but professional, promoting a fast-paced environment
- Loves getting things done
- Available to work in U.S. time zones
- Access to a computer
- Reliable internet connection
- Reliable and distraction-free work environment
- Financial industry knowledge is helpful
- Notion experience a plus (experience with Asana or Monday also acceptable)
- Has to be pushed to do their job
- Prefers a slow-paced work environment
- Lacks a sense of urgency
- Thinks “good enough is good enough”
- Makes excuses
- Doesn’t care about getting exceptional results
- Is unavailable to work during U.S. EST time zone
- Can’t stand political conservative viewpoints
- Hates the financial industry
- Full-time, remote, contractor position
- $47,000 - $55,000/year
- No benefits provided
- We are professionals. We get the job done, done right, and done on time.
- We deliver high-quality work.
- We are efficient but not frenetic.
- We use systems and processes to stay on task and finish on time.
- We do not make excuses.
- Initial Application
- Skills Application
- Live interview with our recruiting agency
- Potential project, depending on the number of applicants (this is currently optional)
- Final interview with CEO or manager