Director of Operations

Better Talent

  • Myrtle Beach, SC
  • Permanent
  • Full-time
  • 4 days ago
COMPANY OVERVIEW:Join Us At Luxury Beach Rentals: Where Our Core Values and Teamwork Set Us Apart.At Luxury Beach Rentals, we've built a family-run business that’s become a leading name in vacation rental property management. With a portfolio of over 200 stunning properties, we pride ourselves on the meticulous care we provide, not just to our properties but to every guest who walks through our doors.You’ll find yourself in a fast-paced yet relaxed work environment when you work with us. Like a well-oiled machine, our teams work together seamlessly despite the busyness of managing an extensive portfolio of properties.Why Choose Luxury Beach Rentals?Stability & Growth: Join a solid company with a proven track record of success and a clear vision for the future.Enjoyable Work Environment: Thrive in a relaxed yet dynamic setting where no two days are the same.Strong Team Dynamics: Work in a supportive and efficient team.Core Values That Set Us Apart: Work for a company that prioritizes integrity, excellence, and respect for individuals and our communityWe invite you to bring your unique talents and passion for hospitality to our team, where you can build a rewarding career in an environment that values you as an individual and celebrates your success.POSITION SUMMARY:We’re looking for a driven and detail-oriented Director of Operations to lead our vacation rental operations in Myrtle Beach, SC. In this hands-on role, you’ll oversee property management, maintenance, housekeeping, and laundry services, working closely with our team to ensure every guest enjoys a seamless, high-quality stay.You’ll be responsible for maintaining the overall quality of our rental homes and helping evaluate employee performance to uphold the highest standards. A key part of your role will be managing and training the full operations team—including staff, contractors, and vendors—who support the day-to-day functions of the business.You’ll also oversee the linen department, including staffing and ordering, manage regular inventories of supplies, and ensure cleaning materials and linens are stocked appropriately. Additional responsibilities include approving payroll and assisting the General Manager with website content updates, including coordinating property photography. Most importantly, you’ll promote our company’s core values while fostering a positive, collaborative environment that sets our team up for long-term success.RESPONSIBILITIES:
  • Leads and oversees all the day-to-day operations
  • Serves as the primary information hub for all facets of operations, including property management, maintenance of properties and laundry services
  • Perform duties of guest services on a daily basis, invoicing, billing, payroll and scheduling, inventory.
  • Assist the maintenance manager with invoicing, billing, payroll, and scheduling.
  • Assist reservation manager and team, refunds, policies Handles owner and tenant property complaints, resolving issues as they arise in a cost-efficient manner that satisfies both owner and guest needs
  • Maintain detailed records and ensure all documentation is organized and accessible. Utilize vacation rental management software and other relevant tools proficiently.
  • Monitor online reviews and provide feedback to property managers for continuous improvement.
  • Ensure all OTA's are being properly managed and billed for.
  • Manages and reviews employee/vendor schedules within assigned territory
  • Upholds all facets of the Management Agreement between the Company and the owners of the rental properties and Vacation Rental Agreement between the Company and guests
  • Responsible for forecasting departmental technology, departmental personnel, and training requirements for each year/season. This information will be submitted to the General Manager for budget creation.
QUALIFICATIONS:
  • 3+ years of experience in hospitality industry, vacation rental industry or related field
  • Extensive knowledge, skills, and abilities in housekeeping systems, techniques, and products
  • Proficiency with standard office software applications and the ability to learn new software programs
  • Reliable transportation and a valid driver's license
  • The ability to work flexible hours, including weekends
  • Must be able to diagnose issues and implement solutions
COMPENSATION & BENEFITS:Competitive SalaryBonusBonus based on NOI, Guest Services Scores and Owner RetentionBenefits
  • Paid time off such as PTO, sick days, and vacation days
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement benefits or accounts
ScheduleMust be able to work a flexible schedule with weekends a must, coordinating time off with the operations team. Will also serve as the back-up contact for after-hours calls

Better Talent