Dental Patient Portal Support Operator

Community Medical and Dental Care Inc

  • Monsey, NY
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Community Medical and Dental Care, Inc. has been providing quality medical and dental care to the underserved population of Rockland County, NY and surrounding areas since 1993. We're seeking a Dental Patient Portal Support Operator to monitor and interact with patients who reach out via the patient portal. Join an enthusiastic team of professionals dedicated to delivering exceptional care to patients.Responsibilities:
  • Software Monitoring:
  • Proactively monitor the patient portal application for functionality and performance issues.
  • Identify and troubleshoot technical difficulties to ensure optimal user experience.
  • Stay informed about software updates and participate in testing to ensure a smooth rollout process.
  • Patient Support:
  • Provide technical support to patients experiencing difficulties accessing or using the patient portal features.
  • Answer patient inquiries regarding functionalities, features, and navigation of the patient portal.
  • Troubleshoot basic patient portal issues and escalate complex problems to the IT department when necessary.
  • Develop and maintain user guides and instructional materials for patients on utilizing the patient portal effectively.
  • Communication and Collaboration:
  • Collaborate with the IT department to resolve technical issues and ensure effective integration of the patient portal with other medical facility software systems.
  • Work closely with clinical staff to address patient questions and concerns related to the patient portal.
  • Data Reporting:
  • Generate reports on patient portal usage and identify areas for improvement.
  • Track and analyze data to identify any trends or issues related to patient portal functionality.
Qualifications:
  • High school diploma or equivalent required.
  • Associate's degree in a Health Information Technology (HIT) field or related experience a plus.
  • Strong understanding of basic computer hardware and software concepts.
  • Excellent problem-solving and analytical skills.
  • Experience with troubleshooting technical issues is preferred.
  • Strong communication and interpersonal skills, with the ability to provide clear and concise instructions to patients.
  • Excellent written communication skills for creating user guides and instructional materials.
  • Ability to work independently and as part of a team.
  • Familiarity with medical terminology a plus.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.
Benefits:
  • Competitive salary
  • Benefits package
  • Paid vacation/holidays
  • Flexible schedule
  • Opportunities for growth
Community Medical & Dental Care, Inc., is a non-profit community health center serving the medically-underserved population of Rockland County, NY. We offer linguistically-diverse and culturally sensitive health care to our patients. Community Medical & Dental Care, Inc., has over 60 health care providers who offer a wide range of services including Adult Medicine, Pediatrics, Family Practice, Obstetrics/Gynecology, Dentistry/Oral Surgery, Allergy, Dermatology, Endocrinology, Nutrition Counseling, Occupational Therapy, Ophthalmology, Optometry, Podiatry, Speech Therapy, and Urology.Community Medical and Dental Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sexual orientation, gender identity, national origin, age, protected veteran or disability status or genetic information.Powered by JazzHR

Community Medical and Dental Care Inc