Quality Control Manager

• Supervises subordinate, professional, and technical staff, ensuring effective and efficient department operation and staff development: may perform the full range of supervisory activities, including but not limited to assigning and coordinating work; acting on employee problems; and hiring, promoting, training, developing, disciplining, and rewarding employees.
• Serve as a technical expert on federal, state, and local occupancy regulations and legal compliance matters, including HUD and IRS requirements for all programs (LIPH, PBV, LIHTC, and RAD).

• Administer and monitor quality assurance programs and legal compliance procedures for LIPH, PBV, LIPH & RAD occupancy. Administers procedures to assure accuracy and compliance of all program (LIPH, PBV, LIPH, RAD) files; reviews applicant and program files and determines compliance with organizational procedures and Department of Housing and Urban Development (HUD) requirements; prepares and submits quality control reports of review findings; monitors and maintains tracking system of reports; and conducts ad hoc and periodic audits of files.
• Conduct periodic file audits and internal reviews to verify compliance with HUD regulations, IRS rules (for LIHTC), and internal policies.
• Coordinate and manage timely and accurate data entry and reporting for the Section 8 Management Assessment Program (SEMAP).
• Analyze applicant and resident files to identify non-compliance or procedural inefficiencies, prepare reports, and recommend corrective actions.

• Respond to staff, program participant, or others on legal compliance matters; and communicates changes in laws, regulations, and procedures as necessary.

• Review and recommend improvements in quality assurance and legal compliance policies and procedures related to occupancy and rental assistance compliance: identifies problems in existing systems; identifies solutions and system improvements; submits solution or improvement for approval; implements the approved solution or improvement; coordinates procedural changes with other staff; and takes corrective action as needed.

• Stay current with evolving regulations and best practices, updating internal policies accordingly. maintains current and comprehensive knowledge of federal LIPH occupancy and federal HCV rental assistance regulations and standards;
• Design and implement corrective action plans for identified issues to mitigate risk and improve service delivery.
• Assist in preparing for HUD, state agency, or investor audits and inspections.

• Develop and lead training programs for staff focused on LIPH, PBV, RAD, and LIHTC compliance standards.
• Provide mentorship and support to Quality Control staff, Property Management staff and Leasing staff to ensure adherence to policies and quality benchmarks.

• Prepare and present compliance reports, performance metrics, and audit summaries for leadership and external stakeholders.
• Ensure proper documentation and retention of tenant certifications, rent calculations, eligibility determinations, and inspections.

• Education: Bachelor’s degree in Public Administration, Business, Real Estate, Urban Planning, or a related field. Master’s degree preferred.
• Experience: Minimum of 7 to 9 years of progressively responsible experience in affordable housing compliance, including at least 3 years in a supervisory role.
• Certifications:Must possess or be able to obtain within six months:

• Public Housing Specialist (PHS)
• Tax Credit Specialist (TCS) or LIHTC Compliance Certification (e.g., HCCP, C3P)
• Certified Occupancy Specialist (COS)
• Project Base Voucher (PBV)/Rental Assistance Demonstration (RAD)

• Any equivalent combination of training, education, and experience, necessary to obtain the required knowledge, skills and abilities.

• Must possess a valid driver’s license.
• Subject to a background check and reference verification prior to hire.
• Must maintain confidentiality and adhere to NRHA’s code of conduct and ethics policies.

• In-depth understanding of HUD regulations, IRS Section 42 requirements, SEMAP indicators, and related compliance standards.
• Comprehensive and current knowledge of NRHA policies, programs, and procedures. Operational knowledge of standard business English
• Strong analytical, problem-solving, and project management skills.
• Proficiency with housing management systems (e.g., Yardi), VHDA compliance program (Procorem) and Microsoft Office Suite.
• Excellent communication, leadership, and organizational skills. The jobholder must have the capacity to deal effectively with a wide variety of individuals, including those who exhibit skepticism or who do not cooperate with the jobholder
• Operational knowledge and skill in standard word-processing, spreadsheet, database and presentation software.
• Operational knowledge of personal computer, printer, photocopier, facsimile machine. Includes knowledge of word processing, spreadsheet, presentation, project management, and electronic communications software.
• Oral and written communication skills to present and make comprehensible information regarding program procedures, of which some information may be technical in nature; compose technical reports; make presentations before groups; and respond to questions on a variety of job-related matters.
• Requires ability to prepare accurate and timely quality control reports including narrative and statistical information on review findings.
• Ability to make decisions in accordance with established procedures and policies.
• Analytical ability to comprehend, understand, and interpret technical information, such as LIPH, PBV, LIHTC and RAD regulations; and to comprehend, understand, and interpret technical procedures and systems.
• Ability to exercise initiative in the development and implementation of somewhat complex activities.
• Ability to maintain confidentiality of all business-related information.

• Primarily office-based, with regular site visits to public housing properties and assisted housing units.
• May require occasional evening or weekend work, especially during audits or project rollouts.
• While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

Norfolk Redevelopment and Housing Authority