The primary function of this position is to provide quality support for customers through product evaluation, testing, investigations, and communications. This position works closely with the factories, design teams, and other functions to drive continuous improvement. Technical evaluations and repairs of warranty returns Participate in problem solving teams Write post evaluation customer reports as needed Process shipping and receiving, and movement of PIC products at Menomonee Falls site Enter return and evaluation data in the VISTA system Support follow-up on issues within the customers and factories. Same day responses to internal and external customers with emergency requests When needed, Provide PIC customer service, and administrative support Utilize customers' online quality portals to post evaluation results when required Help to ensure compliance with all corporate and local EHS policies Facilitate ongoing continuous improvement in support of quality, productivity and growth objectives Troubleshoot malfunctions and perform basic root cause analysis on products under test and report findings Associate's degree in Industrial, Electrical or Mechanical Technology from an accredited institution. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the specified job location(s) will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation. Experience with mechanical and electrical measurement tools, basic hand and power tools Ability to work effectively with customers, suppliers, factories, and cross-functional teams. Strong analytical/problem-solving and communication skills Organized, self-motivated, and able to execute tasks with minimal supervision Capable of lifting and moving objects up to 35 pounds Knowledgeable in problem solving tools such as Six Sigma, 8D, Root cause analysis Working knowledge of FMEAs, pFMEAs, gauge R&R / MSA and control plans Ability to read schematics and technical diagrams
