
Senior Salesforce Administrator
- New York City, NY
- $165,000-190,000 per year
- Permanent
- Full-time
- Driving the design and implementation of sales enablement capabilities within Salesforce using industry best practices, operating models, processes, and performance frameworks, aligned to cross-functional corporate goals;
- Maintaining Xpansiv's Salesforce ecosystem, including configuration changes related (but not limited) to: flows, automations, actions, assignment rules, escalation paths, and approval processes; custom objects, fields, page layouts, and record types; first and third-party applications, global settings, and mobile administration; chatter posts, notifications, activity reporting, and dashboard visualization; user setup, profiles, roles, licensing, permission sets, and groups;
- Gathering, and translating stakeholder requirements into scalable solutions with a focus on best practices, exceptional organizational efficiency, and user experience;
- Identifying unused or underutilized Salesforce features and creating platform roadmaps with defined priorities;
- Supporting sales and commercial activities including (but not limited) to: sales lifecycle and business development; contracting and sales orders; activity reporting, and pipeline/revenue forecasting;
- Performing system maintenance including security reviews, release updates, health checks, and optimizer recommendations;
- Developing and delivering Salesforce training programs to key sales and service stakeholders;
- Communicating platform changes to end users and stakeholders;
- You thrive in an environment focused on using systems and data to maximize cross-functional effectiveness;
- You are capable of alternating between micro-technical detail and macro-level concepts;
- You are organized and have a systematic problem-solving approach;
- You are a skilled communicator who excels at managing stakeholder expectations;
- You have a strong sense of ownership, drive, and quality;
- You are a catalyst of change who thrives in evolving companies and market conditions;
- You are outspoken when it comes to identifying improvement opportunities, escalating issues, and potential risk;
- You easily modulate between autonomous and collaborative work styles;
- You adapt your communication to connect with diverse, global stakeholders across modalities;
- You have a can-do, lead-by-example attitude and exceptional ability to execute;
- You have a strong interest in financial markets, environmental sustainability, and energy transition.
- Bachelor's degree with 7+ years, or a master's degree with 5+ years, of experience leading Salesforce development/adoption programs within Professional Services, Financial Services, or Software/SaaS environments.
- Must have at least 2-4 years of direct management of matrixed teams and a proven, exceptional track record of delivering solutions across market segments and product lines, geographies, and functions;
- Salesforce Administrator, and Advanced Administrator certifications with 5 - 7 years of Salesforce administration experience in a B2B setting; distinguished candidates possess Marketing Cloud Administrator. CPQ Specialist, or Consultant certifications for Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, or Experience Cloud;
- Proficient with adjacent web and scripting languages such as HTML, CSS, XML, JSON, and JavaScript;
- Hunger to continuously learn and embrace change in dynamic and rapidly evolving environments;
- Proven technical and analytical skills who is highly organized and excels at prioritization and managing stakeholder requests
- Effective communicator with an aptitude for building trusted relationships across stakeholders;
- Proficient with Microsoft Office applications with a desire to expand expertise across new applications, as needed.