Logistics Customer Service Representative

Malone Staffing Solutions

  • Ladson, SC
  • $18.50 per hour
  • Contract
  • Full-time
  • 7 days ago
Job ID: 774146Logistics Customer Service Representative OverviewMalone Workforce Solutions is hiring an experienced Logistics CSR for a fast-paced distribution center in Ladson, SC. This role supports inbound/outbound communication, order processing, issue resolution for logistics and supply chain operations and is a backup for the dispatcher. If you have strong communication skills and experience dispatching or as a CSR in a logistics or warehouse setting, we’d love to hear from you.Logistics CSR Highlights:Location: Ladson, SCSchedule: Monday-Friday, 8-hour shifts (some flexibility may be required)
1st Shift: 7AM – 330PMIndustry: Distribution / LogisticsPay: Competitive, based on experience starting at $18.50/hour with immediate benefits package offered!Work Environment: Office role within a distribution centerLogistics CSR Duties:Serve as the main point of contact for customers regarding orders, shipments, and delivery updatesProcess customer orders, returns, and billing adjustmentsInvestigate and resolve shipping discrepancies and service issuesMaintain accurate records of transactions, inquiries, and claimsCommunicate with internal teams and external carriers to ensure timely deliveryReview and update address records, invoices, and customer account data * Recommend improvements in customer service processes to increase satisfaction
  • Serves as a backup for dispatcher
Logistics CSR Requirements & Qualifications:
  • 1+ years of experience of customer service in a logistics or distribution environment required
  • Experience working in dispatch for a logistics company highly preferred
Strong computer skills and ability to learn internal systemsProfessional verbal and written communication skillsDetail-oriented and able to multitask in a high-volume settingHigh school diploma or equivalent requiredExperience handling shipping documentation or working with carriers a plusReady to bring your customer service experience into the logistics world? Apply today and help keep the supply chain moving smoothly!
Malone Workforce Solutions is an equal opportunity employer2000050

Malone Staffing Solutions