
Senior ICE Specialist
- Salt Lake City, UT
- $75,300-150,700 per year
- Permanent
- Full-time
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- Communicate with customers and clients (via email, phone, or online discussion boards) to resolve complex enquiries and technical question in order to recommend suitable products or services (for example IT hardware and software products, financial services, health services).
- Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
- Fully proficient in applying established professional, technical, and administrative disciplines.
- Knowledge would typically be acquired from several years of work or coaching from senior specialist staff.
- At this level, the incumbent would be expected to be capable of instructing technical staff and reviewing the quality of the work or advice provided by these roles.
- Associated Degree
- Minimum 1-3 years of experience
- RDCS preferred