Senior AI Automation & Service Engineer

Bumble

  • Austin, TX
  • $119,000-147,000 per year
  • Permanent
  • Full-time
  • 7 days ago
Inclusion at Bumble Inc.Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).Overview:As a Senior Engineer, you will independently lead automation initiatives across the employee experience lifecycle. You'll optimize workflows, implement AI-powered integrations, and drive tangible service improvements in support of the zero-ops vision. \nKey Responsibilities:
  • Lead end-to-end implementation of no/low-code automations across identity, support, and collaboration platforms.
  • Integrate AI agents into service experiences (e.g. employee chatbots, self-service tools).
  • Partner with support and platform teams to identify and automate common issues.
  • Analyze service data to prioritize automation impact.
  • Mentor junior engineers and set standards for automation best practices.
Must have Skills & Experience:
  • +6 years experience in Engineering and Workplace technology
  • Strong scripting proficiency (Python, Bash, or PowerShell).
  • Working experience with Okta Workflows, Slack integrations, or similar tools.
  • Comfortable with MDM tools (Jamf, Intune) and endpoint automation (macOS, Windows).
  • Solid understanding of identity and access management (Okta, Entra ID), networking, and endpoint security.
  • Able to independently troubleshoot cross-system issues.
Expectations:
  • Solves complex service problems using automation and AI-driven techniques.
  • Takes initiative in identifying automation opportunities.
  • Begins to influence team direction and standards.
\n$119,000 - $147,000 a yearIn addition to a competitive base salary, this role is eligible for:Annual Performance Bonus - tied to individual performance.Comprehensive Benefits Package - including health, dental, vision, retirement savings with company match, and generous paid time off. \nThis role is based in Austin, and we ask that you're within a commutable distance to this office, so that you're able to come onsite regularly to collaborate across engineering teams, Monday - Wednesday.We have a hybrid work style and ask that all Engineers be onsite Monday - Wednesday during core hours (9:00am - 3:00pm*).Please note: We are unable to offer Visa sponsorship at this timeAbout UsBumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.

Bumble