Patient Care Coordinator (Float)

UnitedHealth Group

  • Everett, WA
  • $17.74-31.63 per hour
  • Permanent
  • Full-time
  • 1 day ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Patient Care Coordinator (Float) is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.Schedule (40 hours): Shifts will fall during the following hours and will be determined upon hire. Monday-Wednesday (6:30am-7pm), Thursday-Friday (7am-7pm), and/or Saturday-Sunday (7:30am-5pm). Schedule subject to change depending on business need.Location(s): Float coverage/travel required between the following locations, depending on business need.Gunderson Specialty & Walk-In Clinic: 3927 Rucker Ave. Everett, WAArlington Specialty Clinic: 4011 172nd St. Arlington, WAPrimary Responsibilities:
  • Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
  • Schedule and coordinate all patient appointments as directed
  • Maintain an organized and clean work area, free of clutter
  • Prepare all documentation and records with accuracy as directed or necessary for the patient's care
  • Meet or exceed the performance measures established by the Practice Management Dept
  • Order and maintain the inventory, and stock in the area according to the policies and procedures established by the Practice Management Dept. and Central Supply
  • Follow establish policy and procedures related to the position
  • Participate and contribute to a team-based environment
  • Maintain a team supportive attendance record
  • Follow OSHA/WISHA (including usage of PPE) guidelines
  • Follow HIPAA regulations
  • Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
Preferred Qualifications:
  • 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Experience working with an electronic health record (EPIC)
  • Knowledge of medical terminology
Soft Skills:
  • Ability to work independently and maintain good judgment and accountability
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Demonstrated ability to work well with health care providers
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED

UnitedHealth Group