Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.Benefits:Atlantic Constructors is dedicated to providing its employees and their eligible family members with a wide range of benefits. From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health, well-being and happiness. We have created a comprehensive benefits package that includes:
Medical Insurance Plans
Dental Insurance Plan
Vision Insurance Plan
401(K) Retirement Plan with Generous Company Matching
Health Savings Plan
Atlantic Constructors offers competitive benefits, for more information check out our on our website.Summary/Objective:The customer service coordinator-dispatcher will be responsible for scheduling service technicians for HVAC/ Plumbing/ and Electrical, handling high call volume, ordering equipment, and providing high-level customer service.Essential Functions:
Assigns service technicians to jobs and coordinates service resources
Schedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availability
Inputs project location into system
Responsible for customer interaction/satisfaction
Interacts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and management
Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements
Conducts customer call backs to ensure highest level of satisfaction
Obtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers
Must be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environment
Performs other related duties as directed
Supervisor Responsibility: NoRequired:
Minimum of 6+ months call center experience, preferably in a dispatch environment
Excellent customer service skills
Able to multi-task and work in fast paced work environment
Ability to handle high call volume
Ability to make scheduling decisions based on current needs
Possess excellent problem resolution skills
Excellent communication/follow-up skills
Basic knowledge of MS Office Suite
HS diploma, or GED equivalent
The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:Work Environment:
Works in a professional office environment and routinely uses standard office equipment
Position may require visits to construction site
Physical Demands:
This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines
Travel:
May require infrequent travel (typically not overnight)
Preferred:
One year dispatch experience, preferably in a construction/industrial environment Experience in an construction/industrial services environment
