Desktop Support

Bayview Asset Management

  • Dallas, TX
  • $33.65-38.46 per hour
  • Permanent
  • Full-time
  • 13 hours ago
Job Description:OverviewJoin Lakeview Loan Servicing as a Desktop Support Specialist and be the go-to IT resource for our new Dallas, TX office. You’ll play a key role in keeping our teams connected and productive by troubleshooting issues, supporting executives, and maintaining all endpoints and technologies across our corporate sites. This full-time, on-site position offers a competitive rate of $33.65 to $38.46 per hour, plus an annual bonus, day-one medical coverage, and a company-matched 401(k).Responsibilities
  • Responsible for high-level troubleshooting escalated by the desktop.
  • Responsible for technology engineering standards to endpoints.
  • Respond to executive C-level support needs.
  • Respond to end-user service requests reported to the IT Help Desk and through the service desk/incident management system.
  • Document, track, and monitor issues to ensure a timely resolution with the aid of the service desk system.
  • Meet all service level agreements set by the department promptly.
  • Escalate issues appropriately to management.
  • Comply with Corporate and IT policies and procedures.
  • Occasionally provide monthly on-call Help Desk weekend support.
  • Participate in IT projects when required.
  • Troubleshoot and maintain stand-alone printers, copiers, and network printers.
  • Set up LCD projector, laptop, and screen for presentations and meetings.
  • Build and configure desktop and laptop computers for new users.
  • Maintain asset tracking.
  • Change toner for printers/copiers.
  • Support scanners and digital senders.
  • Assist the Infrastructure team with issues within the local data center.
  • Research and implement new technologies.
  • Provide telecom support services.
  • Act as IT liaison for in-depth troubleshooting for other IT teams.
  • Provide remote user support.
  • Provide network support.
  • Perform system Administration for 3rd party support applications.
  • Follow up with users to ensure service is delivered at optimal levels.
Qualifications
  • High School Diploma is required; BA/BS or higher or equivalent experience is a plus.
  • Self-starter who can work in a team environment.
  • Experience performing installation, repair, and preventative maintenance of endpoint and related software/hardware remotely, over the phone, or in person/desk side.
  • Able to identify, evaluate, and solve end-user workstation problems.
  • Able to read, understand, and apply complex technical information.
  • Able to master new computer technologies.
  • Excellent customer service skills over the phone, remotely, and at the desk side.
  • Demonstrate a sense of urgency.
  • Organized and structured.
  • Demonstrated experiencing supporting 100+ user corporate environment.
  • Experience with video conferencing preferred.
  • Experience with scanners preferred.
Certifications & Licenses:
  • A+ Certification preferred.
Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Bayview Asset Management