Job Description:Role Summary/Purpose:Support consumer banking representatives, assist bankers with questions and provide guidance. Also assist with resolving escalated customer issues via phoneEssential Responsibilities:Provide floor telephone coverage for all departmental hours of operation for Consumer Banking RepresentativesSupport customer service representatives in the Consumer Banking environment by handling escalated calls and building/maintaining relationships with customersTrack call volume and reasons to communicate training needs to appropriate partiesAssist with training and coaching of Banking Representatives. Troubleshoot password, safe‐key and log on issues with Banking Representatives and end usersPerform other duties and/or special projects as assignedQualifications/Requirements:Minimum of 6 months Synchrony Consumer Banking and/or CARES/EHD/Escalations experienceMust meet 6 months' time in position requirement, or 9 months if a new hireAll internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).Not be on active formal or final formal corrective actionDesired Characteristics:Working knowledge of Deposits Workstation, Aperio, Nautilus and CompassAbility to learn and adapt to a fast paced environmentAttention to detail requiredDemonstrated self‐starter as well as a team playerDemonstrated high level of integrityAbility to process information, analyze data and offer effective solutionsDemonstrated ability to handle and prioritize multiple tasksProven history of strong interpersonal skills and two‐way communicationsGrade/Level: 06The hourly rate range for this position is $23.50 - $31.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Eligibility Requirements:You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our Commitment:When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable Accommodation Notice:Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard TimeJob Family Group: Customer Service Operations
