Application Support Engineer
HERE Technologies
- Chicago, IL
- Permanent
- Full-time
- 3-5 years of experience with web services, cloud-based application programming and its associated infrastructure (APIs, RESTful APIs, SDKs, XML, JSON, JavaScript).
- Understanding of service maturity, functional and non-functional requirements.
- Strong problem-solving, data-driven, and analytical orientation with the ability to identify root cause of issues, corrective actions and report to customers and internal stakeholders.
- Excel at cross-functional leadership and collaboration, with an ability to influence others. Project management proficiency with results-driven mindset.
- Ability to manage multiple priorities within a fast-paced environment.
- Outstanding interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind.
- Stay calm in stressful customer situations; act with a sense of urgency to respond and build customer trust.
- Self-motivated and take responsibility for seeing tasks through to successful completion.