First Impressions Coordinator

• Greet and assist visitors and clients upon arrival, directing them to the correct conference rooms or contacts.
• Answer and direct all main line and Medicare-related calls, providing exceptional customer service and scheduling for designated team members.
• Serve as the primary monitor of the front desk email inbox, responding promptly and routing messages appropriately.
• Utilize the email to send announcements about donation drives, food trucks, chair massages, and other culture-related updates.
• Maintain and update the “Main Phone Line Operator” workspace to ensure current and accurate call-handling instructions.
• Prepare morning coffee and maintain supplies.
• Wash dishes daily and keep the front desk, soda shop, and kitchenette tidy and stocked.
• Assist with conference and training room set-up, including arranging furniture and ensuring technology is operational; contacting IT if needed.
• Ensure conference rooms are clean and reset after use (chairs, tables, tech, pens, notepads).
• Coordinate in-house catering requests and place orders, including catering for culture events; Oversee set-up and tear-down.
• Manage trade show equipment and promotional items inventory; including check-outs, returns, and new item orders.
• Act as primary liaison with the property management company for building maintenance requests, submitting and tracking work orders.
• Oversee inbound deliveries and pickups (FedEx, UPS, USPS, flowers, gifts, catering), ensuring proper routing and notification.
• Manage temporary badge check-outs and coordinate with SEI for team member badge activation/deactivation.
• Support emergency and holiday office shutdown procedures in coordination with leadership.
• Prepare and distribute new hire welcome bags for all new employees.
• Maintain subscriptions (e.g., Wall Street Journal)
• Order and track new team member name tags and other branded materials.
• Coordinate team member gifts and e-cards for life events (flowers, memorials, baby, wedding, etc.).
• Serve as the primary contact for food truck days, including vendor communication, flyer creation/distribution, and weekly social media posts.
• Provide general support to the culture team with other duties as assigned.

• High school diploma or equivalent preferred
• At least 2 years of experience in administrative, office support or customer service role preferred
• An equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualifications
• Proficiency with Microsoft Office Suite; ability to quickly learn new software tools
• Strong verbal and written communication skills
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

• Are seeking a progressive work environment at a rapidly growing organization
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• Are focused on learning and development to enhance your industry knowledge and expertise
• Are a self-starter willing to invest time and energy to learn the technical aspects of our business
• Believe in integrity and building success by developing relationships with others

• A rewarding career helping local businesses in the community
• Rewards for top performers
• Medical/dental/vision/life insurance
• Paid Parental Leave
• Health Savings Account
• 401k matching program
• Voluntary insurance options
• Life and disability Plans
• A work/life balance because that’s important for all of us
• Opportunity to learn from the expertise of your coworkers
• Growth- HUB is growing, and so can your career
• Ability to be part of a motivated, winning team

Hub International