Service Technician
- Des Plaines, IL
- Permanent
- Full-time
The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.ESSENTIAL DUTIES AND RESPONSIBILITIESTroubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system componentsInvestigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observationsCommunicate with the Construction Supervisor, and Engineering Team members to resolve any redline issuesReceive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in SalesforceEnsuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfactionDevelop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.Education And ExperienceHigh School diploma is required1 - 3 years of previous field construction or solar experience requiredPV design or PV electrical experience is preferredLICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver's license.Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required​SKILLS AND COMPETENCIESKnowledge of the NEC and applicable codes and standardsMust be a motivated team player, looking to succeedProven track record of excellent customer serviceExcellent verbal and written communication skillsExcellent organizational and time management skillsStrong computer skillsElectrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safelyCustomer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicatingResults Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goalsProblem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisorsPHYSICAL DEMANDSAbility to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balanceAbility to climb laddersAbility to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidityAbility to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinchingAbility to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipmentAbility to work and maintain balance on roofs and other areas of heightAbility to work in the sun and possibly low light conditionsAbility to walk on rafters, roof tiles, and roof shingles without damageAbility to distinguish colors such as red, black, yellow, white, greenAbility to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouchingAbility to hear verbal commands and warningsAbility to work with chemicals using appropriate protectionsDISCLAIMERThis description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.Recruiter: Charles Smith (Charles.Smith@sunrun.com)Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.Starting salary/wage for this opportunity: $23.30 to $31.06Compensation decisions will not be based on a candidate's salary history. You can learn more .This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at .Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: