Sr Software Support Engineer- Finance Systems
District Partners LLC
- Washington DC
- $130,000-165,000 per year
- Permanent
- Full-time
- Provide expert technical support for various Aderant technology platforms.
- Act as the system owner to maintain and continuously improve application functionality, performance, and security within the Aderant ecosystem.
- Identify and implement opportunities for efficiency improvement by fully leveraging features and capabilities of Aderant technology platforms.
- Develop workflow enhancements and process integrations as required.
- Troubleshoot, support, and maintain SQL servers, databases, automated routines, and scripts within the Aderant environment.
- Coordinate routine application upgrades and security patching following internal protocols, ensuring appropriate test protocols and patch timelines within the Aderant environment.
- Collaborate with various product vendors to implement and enhance Aderant applications.
- Gather requirements from practice groups and implement technology solutions using Aderant.
- Provide training and mentorship to User Support Representatives on Aderant application functionality and troubleshooting techniques.
- Act as an escalation resource for help tickets related to Aderant applications.
- 5+ years of experience in legal technology focusing on accounting applications and information technology systems, preferably within the Aderant ecosystem.
- Strong knowledge of Windows Operating Systems, SQL, IIS, and data workflow automation.
- Proficiency in database technologies and management tools; ability to assess and create SQL scripts to analyze data within Aderant and other accounting systems.
- Ability to remain composed under pressure and manage multiple priorities in a demanding, fast-paced environment.
- Ability to collaborate effectively with various teams, practice groups, and vendors.
- Ability to lift and carry up to 25 pounds is required.