Office Manager

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Oversee daily operational needs across all our offices, with a home base in Gardena, CA.
• Serve as the central point of contact for all office systems, supply management, logistics, vendor communication, and physical environment maintenance across the business.
• Maintain company-wide standard operating procedures (SOPs) for administrative functions, office operations, and workplace protocols.
• Ensure consistent standards for cleanliness, organization, seasonal presentation, and resource accessibility in all workspaces.

• Lead onboarding logistics across the business: equipment setup, desk assignments, access credentials, welcome kits, and internal announcements.
• Coordinate all internal communications around new hires, celebrations, milestones, and culture programming.
• Manage the execution of newsletters, team events, and recognition programs across departments and office locations.
• Ensure a cohesive workplace experience that reflects our identity and values.

• Own the tracking and verification of vendor, tenant, and property insurance certificates across our portfolio.
• Communicate requirements, manage renewal schedules, and address discrepancies to ensure compliance.
• Maintain a centralized, organized insurance database, accessible for audits and operations team reference.
• Coordinate directly with property management and operations to resolve insurance-related tasks and enforce standards.

• Oversee the intake and accurate processing of all company mail, invoices, credits, and bills for entry into AppFolio.
• Assist with tenant communications and financial support around payments, delinquencies, or reconciliations.
• Ensure timely delivery of reports and accurate documentation management.
• Handle operational errands including mail runs, bank deposits, and office logistics as needed.

• Manage relationships with building management, IT service providers, security vendors, internet/phone vendors, and office supply contractors across offices.
• Maintain functionality and consistency of all operational technology: printers, phones, copiers, scanners, security systems, and internet.
• Ensure that all internal office systems support team efficiency and uptime.

• Advanced-Level Organization: Ability to manage and standardize administrative systems across a growing company.
• Operational Leadership: A proactive approach to identifying process gaps, solving problems, and building systems.
• Cross-Functional Communication: Ability to professionally engage with executives, staff, vendors, and tenants across roles and departments.
• Tech Proficiency: Comfortable with software such as AppFolio, Microsoft Office, QuickBooks, and learning/implementing new tech tools.
• Detail-Oriented Execution: Impeccable attention to task accuracy, document quality, and timely follow-through.
• People-First Mindset: Approaches internal support and onboarding with hospitality, empathy, and care.
• Adaptability: Thrives in dynamic environments, can pivot quickly, and handles competing priorities with confidence.
• Core Values Alignment:
• Equity for All: Promotes fairness, inclusivity, and dignity in all interactions.
• Customer First: Approaches every situation with a service mindset and long-term relationship focus.
• Growth & Innovation: Actively seeks new ideas, feedback, and continuous learning opportunities—especially in the use of emerging technologies like AI to improve service delivery and team performance.

• 2+ years of administrative, operations, or office management experience across multiple teams or departments.
• Proficiency in Microsoft Office Suite, QuickBooks, and AppFolio (or similar systems).
• Valid CA Driver’s License and reliable transportation for offsite office support.
• Ability to sit, stand, move, lift, and perform typical office-related physical functions.

• Experience supporting real estate, property management, or multi-location businesses.
• Familiarity with insurance documentation, AP processes, and facilities coordination.
• Experience leading onboarding processes or managing internal culture and recognition programs.

• Think three steps ahead and proactively solve problems before they escalate.
• Are energized by checklists, deadlines, and well-run systems.
• Are comfortable supporting executives while managing everyday details.
• Want to make a meaningful impact across teams and functions.

Property Management Firm