Operations Manager - Pilates StudioLocation: 13448 Beach Ave, Unit 1, Marina Del Rey, 90292Employment Type: Full-TimeCompensation: $55,000-$70,000 DOE + performance-based bonuses + studio perksReports to: Studio Owner/DirectorAbout UsAt BASI Pilates Marina Del Rey, we're more than just a Pilates studio - we're a vibrant, welcomingcommunity rooted in mindful movement, client care, and quality instruction. With 7 state-of-the-artreformers and a passionate team of instructors and front desk staff, we're on a mission to makeevery class an exceptional experience. We're looking for a driven, organized, and people-focusedOperations Manager to lead our day-to-day studio operations.Role OverviewThe Operations Manager ensures the studio runs efficiently and smoothly, creating a seamlessexperience for both clients and staff. You'll be the go-to person for managing schedules, supportingstaff, handling client needs, and keeping everything on track - from inventory to instructor subs.Key ResponsibilitiesStudio Operations- Oversee daily operations, including studio opening/closing procedures- Maintain studio cleanliness, supplies, and equipment upkeep- Manage class schedule, instructor coverage, and booking software (e.g., Mindbody, Bookee)Staff Management- Schedule and supervise 2 front desk team members- Support instructor team (sub coordination, communication, team meetings)- Onboard, train, and develop staff in collaboration with the ownerClient Experience- Resolve client concerns with empathy and efficiency- Oversee intro offer performance and client retention workflows- Ensure a consistent, high-quality front desk and studio experienceSales & Business Support- Track and report on membership sales, renewals, and intro offer conversions- Support marketing campaigns and community events- Manage retail inventory and merchandise restockingFinancial & Admin Support- Assist with payroll input and staff hours tracking- Monitor studio KPIs (attendance, revenue, retention)- Communicate studio needs and insights to ownership regularlyWhat We're Looking For- 2+ years of operations, studio management, or team leadership experience (fitness/wellnessbackground preferred)- Excellent communication and organizational skills- Friendly, proactive, and solutions-oriented mindset- Familiarity with Mindbody, Bookee, Mariana Tek, or similar CRM platforms- Passion for wellness, Pilates, and team-buildingPerks- Unlimited studio classes- Team discounts on retail- Paid time off- Monthly performance bonuses based on studio growth goalsTo ApplySend your resume and a short note about why you're passionate about this role to: