PBM Client Success Associate
- Dallas, TX
- $60,000-85,000 per year
- Permanent
- Full-time
- Issue Tracking and Resolution - Engaging internal departments/tools and client resources, such as submitting data analytic tickets, pulling, and manipulating prebuilt reporting dashboards, to work on outstanding issues from start to resolution while providing routine updates to the client.
- Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcomes.
- Engaging Appropriate Resources-Discuss information at varying degrees of complexity and at varying stages of progression, and engage internal or client resources that are best appropriate to drive issue resolution.
- Work Within Deadlines and Client Guarantees - Drive to resolution promptly and ensure all Client Performance Guarantees are met.
- A bachelor's degree and an active Pharmacy Technician Certification (CPhT) are preferred.
- A minimum of 3 years of PBM Account Management experience is preferred, or any combination of education and experience that would provide an equivalent background.
- Experience and knowledge in the PBM and/or healthcare field preferred.
- Excellent organizational and time management skills.
- Excellent verbal and written communication skills.
- Working knowledge of Excel and other Microsoft Office applications is preferred.
- Ability to analyze, interpret, and develop solutions effectively.
- Ability to work independently within a fast-paced environment with quick turnarounds.
- Minimal travel may be required.
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.4) We cultivate grit
Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.