
Capacity Procurement Representative II - ICS
- Saint Petersburg, FL
- Permanent
- Full-time
- Create strategies to negotiate with carriers for the optimal purchase rate to meet and exceed revenue and profit margin goals; service freight projects that may be complex in nature and/or have high visibility
- Act as liaison between internal business stakeholders and carriers
- Manage all freight in transit by obtaining updates from carriers to accurately monitor movement and ensure on time pickup and delivery
- Utilize the Carrier360 Platform to tender loads and maintain accurate records of shipments and customer details
- Proactively communicate service failures to internal support teams to minimize cost and operational inefficiencies
- Partner with internal teams to promote best in class service and ensure safety
- Leverage the Carrier360 platform with carrier base to increase efficiency and automation
- Verify authenticity of carriers and tracking prior to scheduled pickup
- Remain current on supply chain information to gain understanding of market trends and optimize negotiation tactics; present findings to team members
- Understand and anticipate customer service expectations to provide value with transportation solutions and updates in an urgent manner
- Strategically manage carrier base to maximize retention and implement routing guides
- Train, mentor, and onboard junior team members
- Strong professional communication skills applied internally and externally
- Proven experience in establishing and maintaining healthy working relationships
- Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
- Ability to process information with high levels of accuracy
- Accurately analyze situations and reach productive decisions based on informed judgment
- Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
- Ability to manage multiple competing priorities
- Ability to adapt to a dynamic work environment and shifting priorities and directives
- Experience in holding people accountable and conducting difficult conversations
- Ability to perform in a stressful and high-pressure work environment