Product Sales Assistant Manager

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

• Starting Wage: $52,000 - $60,905
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No

• Understand and execute on the vision, strategy and roadmap for the evolution of in-resort Guest Service Delivery including people, processes and technology
• Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey
• Develop and implement the processes and reporting necessary to manage a function and appropriate standards are in place to evaluate and optimize service delivery and service quality
• Through strong communication and listening, serve as a consultative partner to resort leaders, line of business partners (Ski School, Scanning, etc) and external stakeholders to continuously improve and scale service delivery
• Monitor labor and service trends and identify opportunities for continuous improvement to enhance processes, increase quality and reduce operating expenses
• Manage local budget and expenses
• Create a high performing team and culture focused on value creation, delivering results, guest service and leadership development for career progression.
• Support the creation of an effective Guest Services organizational culture including partnership with peers.
• Develop a high performing team by increasing the high-potential employee mix and ensuring solid succession planning.
• Leadership qualities
• Trusted partner: possesses the technical expertise, business acumen, communication skills and good judgement to provide resort leaders with an objective and independent point of view on broader guest service issues. Has a proven track record of working well as a member of a team of leaders, an ability to influence major decisions through reasoned analysis, and good judgment about people and business issues. Able to constructively challenge and hold others accountable
• Leadership and management: demonstrated track record of leading, motivating, and developing a team of high performing professionals. Leads by example, possesses a strong work ethic, is collaborative and embraces a passion and results driven leadership model. Has high self-awareness, is decisive and maintains authentic humility. Possesses energy, drive and an ability to execute. Is flexible, agile and resilient, and has the ability to adapt quickly in a rapid-paced executive level environment. Embraces personal leadership development, with an openness to stretch and pursue leadership range and flexibility.
• Passion for Vail Resorts' business strategy and product.

• Strong learning agility. Enjoys and excels in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues- incorporating the newest ideas, technologies, and approaches to business.
• A brave, ambitious, and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness.
• A skilled communicator and relationship builder who takes a global perspective and is able to connect with all levels and areas of the organization around the world.
• Able to engender trust and respect quickly as an organizational leader who encourages autonomous leadership in her/his team and direct reports. A strong capability builder at both the organizational level as well as the individual level.

Afton Alps