Schedule: Monday - FridayPay: Based on experienceJob Location: Russellville, ARPosition Type: Full-TimeEducation Level: Bachelor's degree (or higher) from a four- year college, three to five years related experience and training in a supervisory or leadership capacity; Specific knowledge of the field.SUMMARY:The Director of Community Support is responsible for leadership and oversight of Friendship Community Care's community support programs. This role ensures operational efficiency, staff development, and regulatory compliance. The Director ensures high-quality, equitable services across all programs while building strategic partnerships that expand and enhance offerings.ESSENTIAL DUTIES AND RESPONSIBILITIES:Program Oversight and Service Delivery
Oversee day-to-day operations for all community support programs.
Establish and monitor program goals, outcomes, and continuous improvement initiatives.
Develop and manage departmental service models that adapt to evolving needs of the population served.
Staff Supervision and Development
Directly supervise assistant director, program managers, and site supervisors to ensure consistent staff performance.
Develop training and mentorship programs for new hires and emerging leaders.
Conduct regular performance evaluations and guide professional development plans.
Ensure staffing levels meet service demand and quality requirements.
Compliance and Quality Assurance
Maintain compliance with all applicable state and federal guidelines, including Medicaid, HIPAA, and licensing standards.
Lead internal audits and prepare for external inspections or accreditations.
Implement risk management strategies and lead corrective action plans when necessary.
Ensure health and safety standards are met in all service sites.
Community Engagement and Partnerships
Represent FCC in external stakeholder meetings, community forums, and collaborative initiatives.
Establish and maintain relationships with external service providers, funding agencies, and advocacy groups.
Coordinate with marketing and outreach teams to promote FCC's programs and values in the community.
Develop programming that integrates community resources and opportunities for persons served.
Reporting and Strategic Planning
Prepare regular program performance reports and data analysis for CEO.
Develop annual departmental goals and budgets with input from staff and stakeholders.
Identify funding opportunities and collaborate on grant proposals and program development.
Contribute to strategic planning efforts and lead implementation of approved initiatives.
Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:Bachelor's degree (or higher) from a four- year college, three to five years related experience and training in a supervisory or leadership capacity; Specific knowledge of the field.LANGUAGE SKILLS:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental relations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of Behavioral Health Directors, clients, customers, and the general public.MATHEMATICAL SKILLS:Ability to calculate figures and amounts, such as discounts, interest, commissions proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITY:Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished when written, oral, diagram, or schedule form.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.QUALITY ASSURANCE & COMPLIANCE: To adhere to the following and comply with all Quality Assurance's & HIPAA procedures:
The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.
Consumers' progress notes be maintained and completed daily or as needed on the prescribed forms.
Consumers' records must be maintained weekly, monthly, quarterly, and yearly. All information must be filed in consumers' records as needed and updated as prescribed by funding sources.
WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Why Friendship Community Care:
401(k) Retirement
Health, Dental, and Vision insurance available for FT employees
Paid holidays available for FT employees
Vacation accrual available for FT employees
Disability, Cancer, Accident and Life Insurance Available
Excellent work environment
Friendship Community Care strives to offer highly competitive benefits package, and a family work environment!If you think you would thrive in this position, please apply with us today!Friendship Community Care is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.Friendship Community Care is a drug-free workplace and an E-Verify participant.Valid Driver's License, Clear Background and Drug Screen