Manager Nutrition & Food Services – Patient Meals Assembly
- Marietta, GA
- Permanent
- Full-time
-Manage the success of area(s) of responsibility including procedures, productivity, and equipment.
-Monitor daily operations and procedural adherence, with limited to no downtime as dept. operates 24/7/365. Requires oversight of weekend and holiday staff. May require oversight of 1st, 2nd, and 3rd shift (overnight) operations.
-Area of responsibility include a large footprint with a variety of commercial food production and service equipment. Conduct space needs or space planning efforts within N&FS; ensure equipment is maintained in proper working order as well as proper staff training for safe operation.
-Define and track effective operational metrics and KPIs, such as overtime, budget adherence, employee trust / satisfaction, turnover / retention, patient satisfaction, and quality metrics.
-Ensure fiscal responsibility of multi-million-dollar dept. budget, including non-staffing expenses such as: capital equipment assessment / purchase / installation / training, grocery purchases, waste reduction and product utilization, etc.
-Manage staff scheduling to meet productivity targets, minimize overtime, and ensure efficient coverage.
-Assess processes and implement improvements that drive enhanced performance, incorporating innovation and cycles of improvement.
-Implement necessary redundancy mechanisms to reduce risk; establish emergency plans. Requires strategic thinking to plan for interruptions to service while minimizing impact to operations.
-Employ creative thinking to tackle unexpected changes; utilize DMAIC and other Lean principles to maximize operational efficiencies. May be expected to take on ad-hoc responsibilities in emergency / disaster situations, including coordination and communication with Hospital Incident Command and external emergency teams.
-Ensure internal customers and other stakeholders are rounded upon to gain customer feedback and bolster patient/customer experience.
-Monitor weather, local and international activity that may affect staffing, supply chain, etc. to minimize threats to operational reliability.
Leadership:
-Provide leadership to area of responsibility within the N&FS dept. ultimately supporting service to the campus: patients, internal customers and Team Members. Responsibility will include Patient Meal Assembly services.
-Establish strategic goals and short-term plans that align with and support division, hospital, and system priorities. Align team appropriately to meet relevant deadlines.
-Foster and enhance relationships to maximize organizational effectiveness and partnerships across facilities / entities.
-Provide coaching and mentoring of direct reports; lead timely conflict resolution; practice effective and concise communication and decision making.
-May function as formal or informal leader to support the N&FS System Council, N&FS taskforces / subcommittees such as Partners, or sister site colleagues by establishing or deploying best-practices.
-May act as the spokesperson or otherwise represent the organization to vendors or at GPO and community events.
-Provide support and resources, while challenging the team and ensuring accountability for behaviors and engagement.
-Lead or advise as a Subject Matter Expert for special projects, such as construction/renovations or purchasing projects. May play integral role in large construction projects to support strategic growth.
-Exhibits the highest levels of integrity and leads others in a positive, energetic manner.
-Demonstrates a strong work ethic and models the Trust behaviors; is an owner.
-Encourage and sustain an inclusive, team-oriented culture that celebrates respect, operational excellence, and integrity; foster a safe and welcoming workplace.
Compliance & Survey-Readiness:
-Maintain a working knowledge of and monitor departments compliance against applicable regulatory expectations, including Joint Commission, DPH (county Health Dept.), etc.
-Employ reliable measures to ensure department workflows and employee training support rigorous life safety survey-readiness expectations.
-Design work processes that meet quality and safety standards (example: HACCP guidelines compliance or time as a public safety measure for food safety.)
-Activate and oversee emergency plans in concordance with hospital leadership.
-Support successful dept. inspections by preparing team and self to interact with surveyors.
-Ensure annual competencies are completed in full and on time, with proper documentation.Human Resources Management:
-Manage the position fulfillment activities necessary to efficiently staff the departments: interviewing, selection, and onboarding / orientation.
-Create thorough training programs to maximize Team Member contribution and reduce turnover.
-Manage, in concert with HR, appropriate corrective actions and individual development plans.
-Conduct Team Member performance evaluations; ensure subordinate evaluations are completed properly to support consistency across the department.
-Ensure succession plans are established by evaluating individual strengths and capabilities.
-Champion a culture of safety, reliability, and excellence by fostering a culture that cares for people. Respond to feedback through thoughtful employee rounding.Financial Management:
-Assess trends, anticipated changes, and prior period to help build operational budget; evaluate performance against budget; adjust expenditures and resources to meet FY targets.
-Assess capital needs and priorities; compose capital justifications; ensure proper installation and performance qualifications are met.
-Track volumes and ensure accounting activities are completed with accuracy and reliability; proactively adjust to accommodate anticipated volumes.
-Ensure N&FS Team Members have tools needed to perform roles efficiently.
-Interpret and utilize benchmarking data.Performs other duties as assigned.Complies with all WellStar Health System policies, standards of work, and code of conduct.Required Minimum Education: Associate's Degree in a relevant field such as Food, Nutrition, Business, or Management is required. Bachelors’ degree in a relevant field such as, Food, Nutrition, Business, or Management is preferred.Required Minimum Licensure / Certification: Servsafe (SRVSF-FH) Food Handler certification required upon hire.
Required Minimum Experience: Five years of foodservice industry experience, with three years in foodservice management or leadership required. Healthcare foodservice (accreditation environment / highly regulated) and high-volume experience strongly preferred. Experience with Patient Meals Room Service model is highly desired.
Required Minimum Skills: Performance management, problem-solving, planning, written and verbal communication, leadership, interpersonal, analytical, abstract reasoning, teamwork, basic Microsoft Office suite, and customer service skills are required. Compliance / regulatory adherence with in-depth knowledge of foodservice safety standards is mandatory. Financial and process improvement acumen are key to success. Must lead a diverse work group and collaborate with peers in a positive manner. Knowledge of menu planning, and planning, and facility renovation or building projects is preferred.Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.