Senior Program Officer for Advising - Fulbright Foreign Student Program, Western Hemisphere
World Learning
- Washington DC
- Permanent
- Full-time
- Manage a comprehensive advising and monitoring system that centers the student experience, complies with all program requirements, and leads to strong program outcomes. Key elements of a successful system include: consistently monitoring students' academic progress; providing counseling on academic, financial, and personal matters; and ensuring timely and accurate payments to students and universities.
- Hire, train, and supervise team of POs for Advising. Ensure equitable PO caseloads and that consistent processes and standards are applied across the team.
- Make full use of Salesforce program management portal to standardize and streamline student reporting and tracking.
- Establish a crisis management plan that is consistently followed by all Advising POs. Follow established procedures for timely notification to the Bureau of Educational and Cultural Affairs (ECA) of critical student incidents.
- Stay abreast of regulations and policies related to the J-1 visa process and work with PO for Immigration to ensure students remain in status.
- Track student expenses against budgets to ensure costs presented are reasonable and aligned with institutional cost share agreements.
- Participate in scheduled and ad hoc meetings with ECA Grants Officer Representative, Fulbright Commissions, U.S. Embassies, and host institutions.
- Serve as principal liaison to ECA on matters of student health and accident coverage.
- Contribute to all required ECA program reporting, working with Program Officers to provide updates on student progress and program data consistent with MODE and other indicators.
- Conduct limited travel to host institutions.
- A bachelor's degree is required.
- At least five years of relevant work experience is required.
- Applicants must be authorized to work in the location where this position is offered.
- Spanish and/or Portuguese proficiency.
- In-depth knowledge of operations of U.S. Department of State-funded academic exchanges, including participant recruitment, selection, placement, and advising.
- Experience with the functionality of a state-of-the-art online program management portal.
- Prior experience providing direct advising support to international students.
- Experience with administration of J-1 visas.
- Commitment to collaborative management.
- Cross-cultural appreciation, sensitivity, and understanding.
- Promotes diverse, equitable, and inclusive practices that further the goals of the Fulbright Program in the Western Hemisphere, elevating opportunities for traditionally underrepresented populations to access the program and succeed on it.
- Supports a culture of continuous learning and improvement through diligent program monitoring, data tracking, and reflection to ensure strong outcomes.
- Displays curiosity about World Learning and is eager to represent the organization effectively to external audiences.
- Shows dedication to achieving the organization's mission and business development targets through ongoing program implementation and relationship building.
- Understanding of higher education systems in Western Hemisphere countries.
- Understanding of larger U.S. and partner country interests in investing in academic exchange.