Accounts Receivable Supervisor - Onsite - Grand Rapids, MI
Kawasaki Motors Corp
- Grand Rapids, MI
- Permanent
- Full-time
- Supervise, motivate, delegate and train Accounts Receivable staff, manage performance reviews and development.
- Take charge of interviewing, hiring and training employees; rewarding and disciplining employees; addressing complaints and resolving problems.
- Investigates and verifies the financial status and reputation of prospective customers requesting an open account with the Engine Division, including reviewing credit reports.
- Oversee all AR transactions, adjustments, payment plans and refunds.
- Manages all prepay accounts.
- Responsible for managing accounts receivable aging reports and making necessary collection calls.
- Prepare a monthly AR report for the Finance/Credit Manager, Division Manager, and Accounts Receivable Staff.
- Works closely with Sales Force to long and review credit/collections issues.
- Review delinquent accounts considered uncollectible to ensure maximum efforts have been made before writing them off as bad debt expenses.
- Manage communication with customers regarding bank information related to payments made on our website.
- Assist divisional growth by minimizing accounts receivable and credit risks.
- Responsible for all cash applications via cash, check, ACH, and wire transfer.
- Must have a clear understanding of the Engine Division cash application process via LANSA ERP Software.
- Manages the daily bank deposits and is responsible for making sure the deposit gets deposited into the appropriate bank.
- Responsible for informing corporate finance of daily deposits and notifying them of daily incoming wires.
- Process all non-account receivable deposits and prepare and process the general ledger documents.
- Research and process bank charges and the return of bad checks.
- Work with Logistics and the Customer Care departments concerning transactions related to shipping discrepancies and customer returns.
- Identifies and resolves problems and inconsistencies and implements corrective procedures.
- Prepare and present accounts receivable and credit-related presentations to staff members, such as Regional and District Sales Managers.
- Assist in developing and testing the new ERP systems, website applications, and other software and applications.
- Communicates and coordinates credit/collections policies, practices, and procedures with divisional and company managers and officials, reporting agencies, and customers.
- Performs all final collection attempts, including follow-up on final demand communications, prior to submitting to collections or legal.
- High school diploma required; a bachelor’s degree preferred
- 5+ years Accounts Receivable experience, including experience in a leadership role.
- Strong customer service and communication skills, specifically on the phone.
- Experience with ERP systems
- Have a passion for mentoring and coaching others.
- Good work/life balance.
- Medical, dental, and vision plans
- Flexible Schedules
- Summer Hours
- Referral Program
- Employee Assistance Program
- Life insurance
- Flexible spending account
- 401K
- Generous Time off
- Educational Assistance
- Ongoing training and development
- Team member product purchase program