Sports Club Assistant Operations Manager
Boar's Head Resort
- Charlottesville, VA
- $42,000 per year
- Permanent
- Full-time
- Meet and greet all members/guests appropriately and according to Forbes Travel Guide Standards and the AAA 4 Diamond Service Expectations. Answer questions and resolve questions independently as they are posed.
- Answer all incoming calls within three rings. Provide appropriate information or direct calls to the appropriate department.
- Oversee the lost and found, locker rentals, departmental registrations and other member services.
- Maintain and supply any materials required in and around the Front Desk area with the guidance of the Operations Manager (i.e. sign-in sheets, brochures, etc.).
- Ensure all Club opening and closing procedures are executed properly.
- Monitor member/guest activity in the Pro Shop and offer assistance when requested; restock and recover Pro Shops daily; assist with quarterly retail inventory.
- Manage all activity reservations and complete resort guest billing for services and fees.
- Conduct daily inspection of Front Desk areas, lobby spaces, courts, surrounding grounds, etc. to ensure their cleanliness and orderly conditions. Report deficiencies from walk-through or when reported by members, guests, or team members to Engineering and IT via operating platform.
- Communicate with Housekeeping and Court Maintenance Supervisors and assist with operations as needed.
- Communicate with Fitness & Aquatics Managers and assist with seasonal cleaning and operations as needed.
- Demonstrate a hands-on approach, strong leadership skills and the ability to successfully train, guide and mentor fellow team members.
- Cross-train in Front Desk, Housekeeping, Court Maintenance, and Aquatics operations.
- Maintain CPR Certification and implement emergency procedures when needed.
- Maintain knowledge of all Sports Club Programs, member events, and resort special events.
- Hold team members accountable for all associated Guest/Member-facing standards and operational procedures.
- Adhere to and ensure adherence by all team members to Forbes Four Star standards and Boar's Head policies (as defined in the team member handbook).