Assistant Tasting Room Manager
- Napa, CA
- $75,000-85,000 per year
- Permanent
- Full-time
- Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
- Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
- Motivate, coach, and develop staff to achieve or exceed established targets
- Enforce company policies and standard operating procedures (SOP)
- Collaborate with other departments to promote Lewis Cellars's brands and products
- Supervise tasting room staff, provide direction, and delegate responsibilities as needed
- Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
- Oversee Tasting Room team incentives to meet plans and maximize team effectiveness
- Lead the winery outreach program and schedule Tasting Room Staff accordingly for outreach winery support
- Monitor progress goals and provide reports to senior leadership
- Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
- Resolve guest concerns/complaints using good judgment and tact
- Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)
- 3+ years of luxury hospitality experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
- Previous experience in a MICHELIN, Forbes 5-Star, or AAA 5-Diamond setting
- Minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
- Proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
- Knowledge of opening a new outlet or service location is highly desirable
- Availability to work weekends, evenings, and holidays as needed
- Level I Sommelier or willingness to get a Level I or WSET Level 2 (with company sponsorship)
- Ability to establish direction, obtain commitment, and execute appropriate management processes
- Strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets and charts
- Bachelor's or equivalent experience and prior experience developing, hiring, and building up a team
- Strong team player with the ability to work independently and adapt to changing priorities
- Proven success working with others, excellent communication skills, and ability to relate to people at all levels to educate and serve as a mentor
- Must possess a "big picture" perspective and be well-versed in administrative, property management, and point-of-sale systems
- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
- Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities.
- Giving Back to the Community: Make a difference with