Customer Service Representative

• Handle registration tasks using state-specific software to manage vital records.

• Review and verify records for accuracy, making necessary corrections.

• Provide guidance to customers on completing forms and address inquiries related to registration processes.

• Process and issue requests through in-person counter services or online orders.

• Ensure documents and records are preserved in compliance with state auditing and regulatory standards.

• Modify and maintain departmental records as assigned.

• Coordinate with external agencies to order records and transfer records appropriately.

• Participate in cross-training initiatives and perform additional duties as required.

• High school diploma or equivalent.
• At least 2-3 years of experience in a customer service-focused environment.
• Proficiency in Microsoft Office applications, including Word and Excel, or similar software.
• Strong ability to handle inbound calls, data entry, and email correspondence.
• Willingness to adapt responsibilities and working hours during public health emergencies or crises.
• Exceptional attention to detail and commitment to maintaining confidentiality.
• Effective communication skills and ability to assist diverse customers.
• Ability to work collaboratively and cross-train for various tasks.

Robert Half